Which record is a high-level record that defines the basic request information such as requester, required dates, coordinator, and description and doesn't contain detailed part information?
A. Line item
B. Quote
C. Order
D. Request
Which statement is true about categories available to the end user when creating new interactions via Self-Service?
A. All new Self-Service interactions will use the Service Catalog category.
B. The categorization is left empty and the helpdesk user working the interaction needs to fill it in after it is opened.
C. Self-Service users can choose their category from the list of active categories in the system.
D. All new Self-Service interactions will use the Incident category.
When using a custom calendar definition to determine the work schedule, which statement is true about sending alerts and notifications to operators?
A. Alerts and notifications are sent without regard to operators work shifts.
B. Alerts and notifications are sent to operators during work shifts defined for that week.
C. Alerts and notifications are sent to operators only when they are actively logged into Service Manager.
D. Alerts and notifications are sent to operators during their defined work shifts.
Which clients are used to order items from the Service Manager catalog using an Internet browser? (Select two.)
A. Service Manager Eclipse client
B. Service Request Catalog (SRC)
C. Service Manager Self-Service client
D. Service Request client
E. SACM client
Which technology is used to connect to Service Manager and SQL Server?
A. SQL client
B. SQL Plus
C. ODBC
D. JDBC
Which RDBMSs are supported on UNIX with Service Manager running on a Windows operating system? (Select two.)
A. Oracle
B. MySQL
C. Microsoft SQL Server
D. SQL Plus
E. DB2
Which integration methodologies exist in Service Manager to send and receive emails? (Select two.)
A. Connect-It
B. Import / Export
C. SCAuto
D. Service Manager Integration Suite (SMIS)
E. LDAP
Where is the MySM home page activated?
A. Contact record
B. Incident Management Profile
C. Operator record
D. Service Desk Profile
Universal CMDB detects an unauthorized change to a CI. Which change category will be used to open an RfC and start the formal Change process?
A. Hardware
B. Release Management
C. Unplanned Change
D. Maintenance
What is the correct path for Service Desk 5.0 customers migrating to Service Manager 9.20?
A. SD5.0 > SM7.10 > SM9.20
B. SD5.0 > SD6.1 > SM9.20
C. SD5.0 > SD5.1 > SM9.20
D. SD5.0 > SM7.0 > SM9.20
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