HP HP ExpertONE Certification HP0-M43 Questions & Answers

• Question 11:

  Which field within the interaction determines the type of record that is created as a result of an escalation?

  A. Category

  B. Area

  C. Subcategory

  D. Product Type

  Correct Answer: A

• Question 12:

  Which statement is true about forms in Service Manager and Service Desk?

  A. Forms can be tailored in Service Manager. Forms cannot be tailored in Service Desk.

  B. Multiple forms can exist for an item in Service Manager. Only one form can exist for an item in Service Desk.

  C. In Service Manager, an item is shown in a form based on a configurable parameter. Only one default form is used in Service Desk.

  D. Placement of items on a form is not as flexible in Service Manager as in Service Desk.

  Correct Answer: C

• Question 13:

  How is an interaction created in Service Manager? (Select two.)

  A. via the Related option in Incident Management

  B. as part of a change (a task)

  C. by a Service Desk employee

  D. by a System Management event

  E. by an ESS user

  Correct Answer: CE

• Question 14:

  What is the first phase of a problem in which a Problem Analyst can open a related Known Error?

  A. Problem Detection, Logging and Categorization

  B. Problem Prioritization and Planning

  C. Problem Investigation and Diagnosis

  D. Problem Resolution

  Correct Answer: C

• Question 15:

  When an Incident Technician cannot find the underlying cause for an incident, which type of ticket would most likely be opened?

  A. Change

  B. another Incident

  C. Problem

  D. Request

  Correct Answer: C

• Question 16:

  When performing the role of Service Catalog approver, which statements are true in regards to reviewing and approving service requests? (Select two.)

  A. You can close the Service Request.

  B. When you log on, you will see a list of Service Requests awaiting your action.

  C. You cannot approve multiple Service Requests in one action.

  D. You cannot act as a delegate for another approver.

  E. You can approve or deny the Service Request.

  Correct Answer: BE

• Question 17:

  How can you add an operator to an Incident Assignment Group?

  A. add the Incident Assignment Group name to the Operator Profile recordadd the Incident Assignment Group name to the Operator? Profile record

  B. add the associated contact name to the Change Message Group Definition record

  C. add the Incident Assignment Group name to the Operator record

  D. add the associated contact name to the Incident Assignment Group Definition record

  Correct Answer: C

• Question 18:

  The development audit utility tracks changes made to HP Service Manager records during which phase of Service Manager implementation?

  A. testing

  B. development

  C. production

  D. training

  Correct Answer: B

• Question 19:

  Which Service Manager table stores Favorites and Dashboard view definitions?

  A. queues

  B. favorites

  C. views

  D. inbox

  Correct Answer: D

• Question 20:

  What identifies a variable that is local to the application it is used in?

  A. It starts with $.

  B. It starts with $P.

  C. It starts with $G.

  D. It starts with $L.

  Correct Answer: D