How is the Service Manager Help Server made available to end users?
A. The Service Manager Help Server includes an integrated Web Server that allows end users to access documentation from the Service Manager clients or directly from a web browser.
B. The help files are stored directly with the Windows client and the Service Manager war files.
C. The Service Manager Help Server is included in the Service Manager application files loaded to the RDBMS and can easily be accessed from any client.
D. The Service Manager Help Server is made available via the war file to deploy with the Service Manager Web Tier in the Web Application Server.
The Incident Management process logs, investigates, diagnoses, and resolves incidents. Which role is required to control the efficiency and effectiveness of the process?
A. Incident Analyst
B. Incident Manager
C. Service Desk
D. Incident Coordinator
When a ticket is closed, a customer wants several questions asked to collect more information about the resolution. Which Service Manager utilities can be used to accomplish this? (Select three.)
A. Format Control
B. System Definition Utility
C. Wizards
D. Forms Designer
E. Links
F. Global Lists
A customer wants to implement a solution that provides comprehensive, automated management of service request lifecycle, from point of request through fulfillment. Which Service Manager application must be implemented to accomplish this?
A. Change Management
B. Request Management
C. Service Catalog
D. Release Management
A customer asks you to populate the location table with data specific to the customer's company. Which Service Manager utilities can be used to meet this requirement? (Select two.)
A. Database Manager
B. System Definition Utility
C. Connect-It
D. Wizards
E. Import
In the System Information record, you can configure company contact information and format restrictions for passwords. Which additional settings can you configure in the System Information record? (Select two.)
A. time zone of the Service Manager server
B. language displayed for all operators
C. integrations with external applications
D. scheduled maintenance for the server
When Service Manager has an integration with UCMDB, an extra tab appears on the CI form, the so called Actual State. The Actual State of a CI may differ from the CI Authorized state. Which of the following statements is true? (Select two.)
A. The integration between Service Manager and UCMDB is not standard HP BTO integration.
B. The Configuration Management module deals with the Authorized State of a CI.
C. The UCMDB does not keep track of the Actual State.
D. An nplanned change?record can automatically be created, as a result of a discrepancy between Authorized State and Actual State.An ?nplanned change?record can automatically be created, as a result of a discrepancy between Authorized State and Actual State.
E. The Authorized State is not under Change Management control.
What is the purpose of the Service Request Catalog (SRC) client?
A. to provide a user interface for users to order items from the Service Manager catalog
B. to provide an interface for Cloud Service Assurance (CSA)
C. to provide an interface to request services from Service Manager's Request Management module
D. to provide a new and separate Service Catalog module that interfaces with Service Manager
Which URLs are available for the Service Manager Web Tier? (Select three.)
A. /index.do
B. /default.htm
C. /accessible.do
D. /default.do
E. /ess.accessible.do
F. /ess.do
G. /index.htm
Which database rights does the user on all supported RDBMSs need in order to install Service Manager and load data for the first time?
A. CREATE / ALTER / DROP TABLE authority
B. CONNECT / ALTER / DROP INDEX authority
C. CREATE SCHEMA / TABLE / INDEX authority
D. CREATE / ALTER / DROP USER authority
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