Which function of Service Manager controls access to data records and defines create/read/delete/update capabilities for the records to which a user has access?
A. operator records
B. environment records
C. user roles
D. security folders
E. database dictionary
Which ODBC system Data Source Name (DSN) should be configured to run operational reports using Crystal Reports?
A. sm_report_odbc
B. sm_odbc
C. sc_report_odbc
D. sc_odbc
In order to run reports using Crystal Reports, which listener must be configured?
A. legacy listener
B. sm listener
C. scauto listener
D. sc listener
Which Configuration Management feature defines the authorized attributes of a CI configuration?
A. CI Type
B. Managed State
C. Baseline
D. Status
Which command starts the legacy listener used for Crystal Reports?
A. Sm-start
B. Scenter –listener:
C. Sm-legacylistner:
D. Scenter –legacylistner:
Which libraries other than the Knowledge Management library have search functionality? (Select three.)
A. Problem library
B. Change library
C. Request library
D. Incident library
E. Release library
F. Interaction library
From within an interaction, you can escalate the interaction to which type of records? (Select two.)
A. Incident record
B. Change record
C. Request record
D. Response record
To bypass the log-in prompts to Release Control, what must be enabled in RC and SM?
A. Lightweight Single Sign-On (LW-SSO)
B. Password
C. Web Services
D. Wizard
What is required to obtain a perpetual license?
A. license entitlement certificate, IP address of the server, company information
B. HP contract, MAC address of the server, server location
C. Bill of Sale, HP sales person's name, dollar amount of the sale
D. HP maintenance contract, system administrator's name, server model
What is the name of the search engine service on a Windows server?
A. SMSearch
B. SMHelp
C. KMSearch
D. KMHelp
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