HP HP ExpertONE Certification HP0-M43 Questions & Answers

• Question 31:

  Which module does not have the ability to handle approvals?

  A. Change Management

  B. Service Desk

  C. Request Management

  D. Problem Management

  Correct Answer: D

• Question 32:

  THE HP BTO integration is more robust with the launch of Service Manager 9.2x. Which major integrations were introduced or improved with this release? (Select two.)

  A. introduction of integration with HP Project and Portfolio Management Center

  B. more robust integration with HP Quality Center

  C. tighter integration with HP Asset Manager

  D. introduction of HP Closed Loop Incident Process

  E. integration with UCMDB for multi-company integrations

  Correct Answer: DE

• Question 33:

  Which statement is true about Service Level Management?

  A. It supports all Service Manager processes.

  B. Out-of-the-box it supports Service Desk, Incident, Problem, and Request processes.

  C. It supports operational ITIL processes, allowing the monitoring, controlling, and managing of CIs and business services.

  D. It is designed to ensure that IT services are aligned with personnel distribution.

  Correct Answer: C

• Question 34:

  Which ServiceCenter application release level can be upgraded directly to Service Manager 9.20?

  A. SC 5.0

  B. SC 5.1

  C. SC 6.0

  D. SC 6.2

  Correct Answer: D

• Question 35:

  Which statement is true about Change Management?

  A. It is the logical "next step" after Incident Management.

  B. Within Service Manager, it does not interact with other Service Manager modules.

  C. It manages the process to control changes to an organization's infrastructure.

  D. It is often referred to as Release Management, as they are basically identical.

  Correct Answer: C

• Question 36:

  The Incident Management goal is to restore normal service operation as quickly as possible and minimize adverse impact on business operations. What is a key function of Incident Management?

  A. provides effective documentation of incident handling

  B. automatically issues alerts or escalates incidents that are not resolved in a timely way

  C. enables capture and re-use of an incident solution

  D. streamlines incident prioritization

  Correct Answer: B

• Question 37:

  Orders within Request Management are used to track internal and external vendors for services that need to be delivered. Which statements are true about orders? (Select two.)

  A. One order can fulfill multiple quotes.

  B. Orders can be used as purchase orders involving financial oversight.

  C. Orders can be generated automatically.

  D. Orders cannot exist independently from line items and/or quotes.

  E. One order category can have multiple order phases.

  Correct Answer: AC

• Question 38:

  Which file stores the license data?

  A. SMLIC.dat

  B. License.dat

  C. LicFile.txt

  D. SM920License.txt

  Correct Answer: C

• Question 39:

  In which file are client preferences for the web client defined?

  A. web.xml

  B. webtier-9.20.war

  C. webapps

  D. webtier-9.20.txt

  Correct Answer: A

• Question 40:

  Which utility should be used to schedule the deletion of data from the Service Manager database?

  A. unload script

  B. archive

  C. purge

  D. scheduler

  Correct Answer: C