A customer purchases an HP notebook that is sold only in their region, but does not buy an HP Worldwide Care Pack. A problem with the notebook occurs while traveling in a foreign country. What should the customer do to repair the notebook under warranty coverage?
A. The customer can bring the notebook to any service center in any country.
B. The customer should check with the service center in the foreign country.
C. The customer must return the product to a country where the product is supported.
D. The customer has invalidated the warranty by traveling outside their region.
Which HP utility should you use to check hard drive and memory health?
A. HP Connection Manager
B. hpsetcfg utility
C. HP Performance Tuning Framework (PTF)
D. HP BIOS diagnostics
Which HP utility must you run before replacing a battery under warranty?
A. Battery Validation Test
B. Built-In Self Test (BIST)
C. Battery Mark Test
D. Battery Health Check
An HP product carries a 3-3-3 warranty. What does this mean?
A. The product carries a 3 year parts, 3 year labor warranty, with no onsite service.
B. The product carries a nine year warranty on all parts, labor, and updates.
C. The product carries a 3 year parts, labor, and onsite service warranty.
D. The product carries an advanced replacement warranty.
After a customer has replaced a hard drive, how can they restore the PC or notebook to the factory-default configuration?
A. by restoring the settings from the preinstalled operating system on the new hard drive
B. by purchasing a new operating system from Microsoft
C. by using the recovery media created during the installation process
D. by using the recover operating system option within the BIOS
A customer wants additional memory installed on a computer. Where can you find the appropriate part number for supported memory on this computer? (Select two.)
A. Maintenance and Service Guide
B. Channel Service Network (CSN)
C. Product User Guide
D. Product QuickSpecs
E. Product Troubleshooting Guide
A technician visiting a customer site discovers that a user has spilled coffee on an HP notebook. The notebook fails to boot and requires several new parts. The user has a standard warranty. How does this condition affect the warranty?
A. The warranty is voided by this condition.
B. The warranty covers accidental damage cases.
C. The warranty is unaffected if the customer decides to purchase accidental damage protection.
D. Contamination issues void the warranty of mice and keyboards only.
Identify two BIOS security features introduced with the HP BIOS based on Unified Extensible Firmware Interface (UEFI). (Select two.)
A. system recovery
B. BIOS user accounts
C. boot device options
D. SpareKey
E. DriveLock
Which statement about SATA II is correct?
A. SATA II supports native command queuing (NCQ).
B. SATA II is more power-efficient than SATA I devices.
C. SATA II cables can be folded safely.
D. SATA II can daisy chain up to six drives.
A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook, the battery charges normally. What should you do first to troubleshoot this issue?
A. Replace the battery under warranty.
B. Verify that the docking station AC adapter has the correct wattage.
C. Replace the notebook system board.
D. Check the battery with the Battery Health Check Utility.
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