HP HP Certification III HP2-H08 Questions & Answers

• Question 141:

  What should you do if you find missing keys on a customer's keyboard?

  A. Replace the keyboard under warranty.

  B. Order the missing keys.

  C. Explain that replacing the keys is not covered under warranty.

  D. Run the HP Insight Diagnostics tool.

  Correct Answer: C

• Question 142:

  What should you do to view details of the graphics driver?

  A. Click the Driver Signing button in the hardware tab of System Properties.

  B. Press F10 during bootup and access the Advanced option in the system BIOS.

  C. Click the Advanced button of Display Properties in Control Panel.

  D. Click the Hardware Profiles button in System Properties.

  Correct Answer: C

• Question 143:

  A computer does not boot from a bootable USB storage device, although the computer can access the files on the storage device in Windows Explorer. What is the cause of this?

  A. The USB port is defective.

  B. An incorrect boot order is set in the BIOS.

  C. The device is locked from user access.

  D. Incorrect USB drivers are installed.

  Correct Answer: B

• Question 144:

  A customer complains that the HP QuickLook 2 feature is not working on their notebook running Windows Vista. Which application must be installed to support this feature?

  A. HP Assistant

  B. Microsoft Aero

  C. HP Help and Support

  D. Microsoft Office

  Correct Answer: D

• Question 145:

  Which hardware support service is available as an HP Care Pack Service?

  A. 24-Hour Call to Repair

  B. 4-Hour 24x7 Same Day

  C. 8-Hour Same Business Day

  D. PC Unit Exchange

  Correct Answer: A

• Question 146:

  You have determined that a computer has a defective hard drive. What is the next step in the HP Six-Step Troubleshooting Methodology process that you should take?

  A. Collect additional data

  B. Implement preventive measures

  C. Evaluate the data

  D. Develop an action plan

  Correct Answer: D