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Servicing HP Desktops , Workstations , and Notebooks

Exam Details

  • Exam Code
    :HP2-H08
  • Exam Name
    :Servicing HP Desktops , Workstations , and Notebooks
  • Certification
    :HP Certification III
  • Vendor
    :HP
  • Total Questions
    :146 Q&As
  • Last Updated
    :Apr 15, 2025

HP HP Certification III HP2-H08 Questions & Answers

  • Question 131:

    A customer reports they are unable to dock dozens of new notebooks. As the onsite technician, you have opened multiple cases with HP but are still unable to resolve. What should you do next?

    A. Advise the customer to contact their HP sales manager.

    B. Contact HP to escalate for further investigation.

    C. Advise the customer to purchase an extended warranty.

    D. Order replacement docking stations.

  • Question 132:

    What is the difference between SATA and eSATA?

    A. SATA has more drive options.

    B. eSATA uses an external port.

    C. SATA has lower power consumption.

    D. eSATA uses a faster bus speed.

  • Question 133:

    What is an important step you should take when replacing a processor?

    A. Install an activation strip.

    B. Install processor drivers.

    C. Use a protector plate.

    D. Replace the thermal grease.

  • Question 134:

    After installing new software, a customer reports an operating system failure that results in random blue screens.

    What is the first option you should recommend for this customer?

    A. Restore the operating system from the operating system CD/DVD.

    B. Replace the hard drive.

    C. Use Microsoft System Restore to return to a previous known working state.

    D. Repair the operating system using the operating system CD/DVD.

  • Question 135:

    What is the first step you should take when a customer complains that the optical disk drive is not reading specific media?

    A. Update the BIOS.

    B. Reload the operating system.

    C. Check the media in another device.

    D. Update the firmware.

  • Question 136:

    What is the main function of a DisplayPort to DVI Adapter?

    A. to convert the output of a graphics card from VGA to DVI

    B. to convert DisplayPort output to DVI for use with a Single Link DVI-D monitor

    C. to enable 3D graphics to be rendered more clearly on a CRT monitor

    D. to enable S-Video support in order to view HDTV content

  • Question 137:

    What are two primary uses of the HP Insight Diagnostic tool? (Select two.)

    A. software diagnostics

    B. third-party device diagnostics

    C. hardware diagnostics

    D. performance diagnostics

    E. hardware configuration display

  • Question 138:

    You are trying to recover a password on an HP notebook PC with HP Startup Support Environment installed. Which key do you press to enter the HP SpareKey window?

    A. F1

    B. F4

    C. F7

    D. F12

  • Question 139:

    Which operating system is supported by HP on HP desktop PCs?

    A. Ubuntu Linux

    B. Windows Server 2008

    C. Windows Vista

    D. Windows 2000

  • Question 140:

    Which types of drive encryption does HP ProtectTools support? (Select two.)

    A. folder level

    B. master boot level

    C. full volume level

    D. BIOS level

    E. operating system level

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