You should use the hpsetcfg tool after replacing which component?
A. hard drive
B. system memory
C. system board
D. keyboard
Where can you enable the Trusted Platform Module (TPM) option?
A. BIOS
B. Internet security settings
C. Windows Control Panel
D. Device Manager
After installation of a new PC, the customer reports that it is running very slow over the network. What is the most likely cause?
A. The IP address is incorrect.
B. DHCP is disabled.
C. The memory needs to be replaced.
D. The Ethernet card has autonegotiated 10Mb speed.
A customer has performed a memory upgrade. After restarting the computer, the customer experiences a memory dump. What should you do first to resolve this?
A. Replace the hard drive.
B. Restore the factory defaults on the computer.
C. Verify that memory supported by HP is installed.
D. Access the BIOS setup and ensure that the memory is being seen.
HP is committed to the Return of Hazardous Substance (RoHS) environment standard. Which statement best defines this standard?
A. RoHS regulates the supply and return of notebook batteries.
B. RoHS defines the policy for the disposal of obsolete equipment.
C. RoHS regulates the supply and return of parts containing restrictive materials.
D. RoHS defines the process for a compliant processor upgrade.
What do you need to remember about thermal grease after replacing an AMD processor?
A. You should clean the CPU and heat sink and carefully apply the entire syringe of grease in an even layer.
B. You should clean the CPU and heat sink and apply 50% of the grease in the syringe evenly over the processor.
C. If the heat sink and the CPU show no signs of wear, you do not need thermal grease.
D. Currently shipping AMD CPUs do not need thermal grease.
What is the Channel Service Network?
A. a support website for authorized support personnel
B. a website that allows product warranty registration
C. a website where customers can locate customer self-repair (CSR) components
D. an internal HP website that provides service information
From which two locations can you run the DPS test? (Select two.)
A. the reset button on the power supply
B. System BIOS Diagnostics Menu
C. Windows Administrative tools
D. HP Vision Field Diagnostics
E. hpsetcfg tool
Which statements about the HP DriveLock password are correct? (Select two.)
A. It is stored in the system BIOS.
B. It cannot be reset if the password is forgotten.
C. It can be reset through User Accounts in the Control Panel.
D. It protects the data on the hard drive using encryption.
E. It can be reset by removing and reseating the real-time clock battery.
A customer is interested in purchasing an HP mobile computer with a quad-core processor. Which product should you recommend?
A. notebook
B. mobile workstation
C. netbook
D. mobile thin client
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