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Servicing HP Desktops , Workstations , and Notebooks

Exam Details

  • Exam Code
    :HP2-H08
  • Exam Name
    :Servicing HP Desktops , Workstations , and Notebooks
  • Certification
    :HP Certification III
  • Vendor
    :HP
  • Total Questions
    :146 Q&As
  • Last Updated
    :Apr 15, 2025

HP HP Certification III HP2-H08 Questions & Answers

  • Question 61:

    Which HP tool replaces the HP Insight Diagnostics Utility?

    A. Software Update Utility

    B. Vision Field Diagnostics

    C. Support Framework

    D. Diagnostics for Windows

  • Question 62:

    What does HP Wireless Assistant enable you to do?

    A. connect to a wireless WAN

    B. manage BIOS information

    C. manage hard drives

    D. manage multiple wireless devices

  • Question 63:

    A customer has reported intermittent lockups on a computer kept inside an enclosed cabinet. What is the most likely cause?

    A. electrostatic discharge (ESD)

    B. radio frequency interference (RFI)

    C. high temperature

    D. excessive vibration

  • Question 64:

    Which tool should you use to set and change the Smart Card PIN on an HP notebook?

    A. Smart Card Security for HP ProtectTools

    B. Security Center in Windows Control Panel

    C. Credential Manager for HP ProtectTools

    D. F10 Computer Setup Utility

  • Question 65:

    What is included with the recovery media set in addition to the operating system CD/DVD?

    A. application configurations

    B. hardware drivers and HP provided applications

    C. BIOS settings and available BIOS updates

    D. third-party software

  • Question 66:

    Which HP application enables you to convert landscape display to portrait display?

    A. QuickLook

    B. Quick Launch

    C. Quick View

    D. QuickWeb

  • Question 67:

    Which utility is required to update the DMI after you have replaced a system board?

    A. hpsetcfg

    B. battery health check

    C. HP SoftPaq Download Utility

    D. Drive Protection System

  • Question 68:

    You need to disassemble an HP tablet PC that you are unfamiliar with. Which HP resource will provide you with video instruction?

    A. Service Media Library (SML)

    B. Support Media subscription

    C. Maintenance and Service Guide

    D. Onsite Agent's Reference Set (OARS)

  • Question 69:

    A customer's Windows XP computer stops responding during startup. How can you isolate the cause with minimal impact to the customer?

    A. Restore the factory image.

    B. Analyze the win.ini file.

    C. Enable boot logging.

    D. Replace the hard drive.

  • Question 70:

    A customer reports no sound after Windows XP loads. What is the first step you should take to identify the cause?

    A. Replace the system board.

    B. Check the Device Manager.

    C. Check for errors in the BIOS.

    D. Start Windows in Safe Mode.

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