When you finished replacing a processor and rebooted, you received an error message stating CPU microcode is not found. What is the first action you should take to find the cause?
A. Check the CPU driver for the latest version.
B. Replace the defective processor.
C. Check the HP website for latest BIOS or microcode update.
D. Set the CMOS microcode settings to the default.
A customer calls HP support saying his account is locked out, and the HP Credential Manager will not unlock his account. What should be the first thing you ask the customer about his user account?
A. Is it an administrator account?
B. Is the computer a member of the correct domain?
C. Is it the only account on the computer?
D. Is he using the correct user name?
Bluetooth is an example of which networking technology?
A. Wireless PAN
B. Wireless LAN
C. Wireless MAN
D. Wireless WAN
An HP computer might display a microcode error after you replace which component?
A. hard drive
B. memory
C. system board
D. CMOS battery
Which statement is true regarding HP Firefox Virtual Browser?
A. It creates a secure virtualization layer that prevents malware and viruses.
B. It can be enabled on all new HP desktops in the system BIOS and run from the boot menu.
C. It is run as a plug-in for Mozilla Firefox 3 and later on HP machines.
D. It is not installed on client machines and runs from a server to provide a virtual environment.
Which element should be included in a report to HP?
A. a copy of the error log from the system BIOS
B. an explanation of the problem in high-level technical detail
C. the reasons for the delayed start of onsite service
D. the cause of the error and the parts replaced
What does a multi-core processor configuration enable you to do?
A. install different types of memory in the same system
B. install processors of different speeds in one system
C. run multiple processes simultaneously
D. hot swap the CPUs
Which HP product supports a RAID 5 configuration?
A. notebook
B. desktop workstation
C. slimline desktop
D. mobile workstation
What should you do before installing a replacement part in an HP workstation?
A. Validate the issue.
B. Reload the operating system.
C. Confirm the warranty.
D. Format the drive.
Where can you find the latest BIOS for an HP personal computer?
A. HP Support Forums
B. HP Support and Drivers website
C. HP PartSurfer
D. HP IT Resource Center (ITRC)
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