Which of the following indicates how a trainer can BEST utilize feedback received from participant evaluations?
A. Justification for any report critiquing the learning objectives
B. A final assessment tool to evaluate the learner's knowledge
C. A tool toward improving the trainer's future performance
D. Evidence to the client that participants learned the topics covered
A client needs content to be delivered in a shorter timeframe than the trainer had planned for. Which of the following should the trainer do to ensure the class will meet the new time constraints?
A. Work with the client to remove material they believe is not needed.
B. Do not allow any questions from students to save time.
C. Skip covering the course objectives; they will be covered in the material.
D. Talk faster to allow more material to be covered.
A student emails an instructor with an entire life story of why assignments are being turned in late. The instructor suspects that the student simply lacks motivation. Which of the following is the BEST option for the instructor?
A. Sympathize with the student and explain why late assignments cannot be accepted.
B. Give the student extended time to complete the missing assignments.
C. Refer the student to the school's Student Services department.
D. Promise the student extra credit points for each assignment turned in on time.
A student asks an off-topic open-ended question. Which of the following would be the BEST response?
A. Inform the students that the question will not be on the test
B. Explain politely why the question is off topic and move on
C. Ask the student to research the question
D. Clarify with the student which topic the question pertains to
In each asynchronous learning session, the trainer needs to:
A. review all the materials in all the previous sessions.
B. outline the material to be covered in that session.
C. set up the students' computers.
D. ask the students to introduce themselves.
A learner asks a trainer a question about a topic area that is related to the course. The trainer has no knowledge on the topic area. Which of the following are the BEST ways to respond to the question? (Select TWO).
A. Redirect the question to the class.
B. Research the question over a break, and then provide an answer.
C. Discuss how that topic is outside the scope of the class.
D. Provide an answer that sounds plausible.
E. Admit lack of knowledge on the topic and move on with the class.
A trainer has just completed instruction on a seven-step process. Which of the following questions test for learner understanding? (Select TWO).
A. How many steps are in the process?
B. What are the steps in alphabetical order?
C. What would be the eighth step?
D. What is your favorite step?
E. What is the fourth step of the process?
F. Why are there not nine steps?
A good method of evaluating the effectiveness of a past training course is to: A. Choose several delivery methods.
B. Ask for audience feedback during breaks.
C. Revise the content of training from session to session.
D. Review data and comments from surveys.
After covering a topic, a trainer asks, "What did Columbus think of the new world?" Several learners indicate that they know the answer and the trainer calls upon one of them. This is an example of which of the following types of questions?
A. Hypothetical question
B. Overhead-direct question
C. Overhead question
D. Direct question
Which of the following is the BEST indicator of a student learning the content in the short term?
A. A trainer evaluation with glowing comments about the trainer
B. The learner scoring high on a 10-question quiz on the last day
C. The learner correctly answering almost all questions on periodic quizzes
D. The trainer's evaluation based on the learner's attitude
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