Which of the following methods encourages learners to resolve their own inquiries?
A. Hypothetical questions
B. Guiding questions
C. Direct questions
D. Closed questions
After the first week of a two week training class, the instructor notices that there are four learners in Group A that are motivated and doing a great job in with the material. In Group B the entire group seems to be moving slow and not very successful with the material. Which of the following can the instructor do to continue the class?
A. Offer more assistance to Group Band give Group A an extended break
B. Offer Group B incentives if they can keep up with Group A's work
C. Combine both groups together and let them work on the material.
D. Switch some of the individuals from Group A to Group B
An instructor arrives at a site with a full day of course material. The contact at the site informs the instructor that a last minute change has occurred, and the course will need to be shortened to a half-day. Which of the following should the instructor do FIRST?
A. Discuss how this violates the contract for the event.
B. Demand full payment for the day immediately.
C. Discuss which topics should be covered and which should be cut.
D. Inquire as to the reason why the course is being cut short.
An instructor notices that the classroom is extremely hot and several participants report that they are having trouble concentrating on the material. Which of the following is the BEST course of action for the instructor to take?
A. Contact facilities management to try to find a prompt interim solution.
B. Stay on task and use humor to distract.
C. Cancel class for the remainder of the day and start fresh the next morning.
D. Tell the learners they have to endure the heat and the problem will be addressed later.
Which of the following are the FIRST ways to open a training session? (Select TWO).
A. Provide instructor introductions.
B. Start right into the lesson with no introduction.
C. Hand out supplemental course materials.
D. Identify the course and state the objectives of the course.
E. Explain the logistics of the course.
The BEST way for a training department to ensure continued support and budgeted dollars for its function is to:
A. Link learning objectives and activities directly to business goals.
B. Interview the organization's senior executives regarding training needs,
C. Participate in the strategic planning process.
D. Offer classes that will benefit employees.
The adult learning methodology with the LOWEST retention rate is:
A. Discussion
B. Reading
C. Lecture
D. Demonstration
An instructor is previewing the class materials for a course. The instructor notices that a method to monitor learner progress is not included with the course materials. Which of the following should the instructor do NEXT?
A. Administer a survey following the course to gauge learner understanding.
B. Encourage learners to enroll in a subsequent class to reinforce all of the material covered.
C. Immediately consult the client to determine why a method to monitor learner progress was not included.
D. Develop appropriate questions to be included during the course to monitor the progress of all learners.
The MOST effective way for an instructor to demonstrate active listening is to:
A. Repeat the learner's question verbatim.
B. Display open body language to indicate interest.
C. StatE."So what I hear you asking is. . . "
D. Establish eye contact with the learner.
Which of the following is the BEST question to use when an instructor wants to engage an entire group of learners in a discussion?
A. Single response questions
B. Closed-ended questions
C. Open-ended questions
D. Individually directed questions
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