An internal instructor is completing a review of the first draft of a new sales course. The instructor notices that participants will be asked to implement new job responsibilities as part of the course. The instructor also knows that this change has not been announced, and is not aware of any plans for the announcement. Which of the following is the BEST course of action for the instructor to take?
A. Ask the sponsors of the program to release an employee communication plan regarding the changes
B. Develop a plan for how to overcome the likely resistance in the classroom.
C. Talk to a few employees who will be attending the session to get their take on the changes.
D. Continue to prepare for the course as planned.
While lecturing a group of learners, the instructor moved around the room and paused several times for emphasis. These actions are:
A. Appropriate non-verbal communication techniques that help to keep learners focused.
B. Inappropriate techniques to use during lectures.
C. Offensive to the learners and should be avoided.
D. Inappropriate non-verbal communication techniques that is distracting to the learners.
During a tedious technical exercise the instructor notes that the learners are nervous and apprehensive about starting. Which of the following should the instructor do?
A. Reassure everyone that they will perform well and monitor their progress on a more personal basis.
B. Give the learners extra time to complete the exercise.
C. Present the lecture portion again to reinforce the exercise and then follow up with a question and answer session.
D. Tell a humorous story to make the learners feel more comfortable during the exercise.
When providing instruction to a culturally diverse group it is important to: (Select TWO)
A. Remain open to ideas that may differ from the instructor's ideas.
B. Limit learner dialogue during the course so that the learners do not get confused
C. Strive to influence the group to adopt a neutral viewpoint.
D. Value diversity, accept learners as they are.
E. Break up the learners into cultural groups.
An instructor arrives at a remote classroom site about an hour before class begins only to find the wrong student material (e.g. books) has been shipped. Which of the following is the BEST course of action for the instructor to take?
A. Contact the publisher/vendor to receive permission to reproduce the first day's materials.
B. Cancel the class as the right material has not arrived.
C. Contact the site administrator about dismissing the class for the day and compress the material into the remaining days.
D. Use past material from another course for the first day and catch up during subsequent days.
An instructor is delivering a distance learning class and the instructor is informed that some of the student's computers do not have sound cards. Which of the following should the instructor do?
A. Set up conference calls with the learners so they can participate in the class.
B. Buy inexpensive sound cards and ship them to the student's locations.
C. Pre-record the lectures and make them downloadable from the virtual classroom.
D. Have the other learners take notes on the lectures and send the notes to the learners who do not have sound cards.
An instructor is teaching a one week web design class. On the first, day many of the learners asks the instructor questions pertaining to the material that the instructor is not familiar with. The instructor tells them the answers will be provided the next day. The second day of the class the learners bring up more questions about the material and ask about yesterday's questions. The instructor does not have the answers and the learners lose confidence in the instructor's expertise in the subject. Which of the following BEST describes what the instructor could have done to better control this situation?
A. Go over the material several days prior to the class to be more prepared
B. Assign each of the learners a question and have them find the correct answer
C. Ask if any of the learners in the class if they knew the answers to the questions
D. Instruct the learners to hold all questions until all the material is covered
On the first day an instructor administers a pre-test. The results of the test are mixed; some learners scored high and some scored low. Which of the following is an effective use of these results?
A. Modify the delivery to match the abilities of the learners.
B. Use the results as a baseline to measure learning.
C. Remove the over-qualified learners from the class.
D. Remove the under-qualified learners from the class.
A learner is having difficulty completing a particular lab exercise. Which of the following can the instructor do FIRST to help the learner complete the exercise?
A. Ask the learner why they are having so much trouble with the lab.
B. Verify the learner's steps; guide the learner through the next uncompleted steps by using encouraging words.
C. Ask the learner to watch as the instructor completes the exercise first, and then reset the exercise so the learner can complete it.
D. Quickly create a task list on a whiteboard providing more clear step-by-step instructions for the whole class to use.
Which of the following BEST describes the learner benefits of minimal note taking during an instructor led presentation or lecture?
A. Minimizing note taking provides a new approach that will likely gain the approval of the student group creating a pleasant learning environment.
B. The instructor will waste valuable time giving instruction on note taking prior to delivering the presentation.
C. Instructor notes given to learners will contain more detail and will ensure that all the learners have the same information to work from.
D. The effort required in extensive note taking could be better directed toward the processing of the information being presented.
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