When would a hypothetical question be MOST appropriate?
A. During the course evaluations
B. During the course introductions
C. During a lecture on facts and figures
D. During a discussion about a procedure
An instructor is aware that there is a certain block of instruction that usually causes some confusion among learners. Which of the following is the BEST course of action for the instructor to take?
A. Research additional resources
B. Prepare to teach as designed
C. Cut the material from the course
D. Ask for another instructor to be assigned
An instructor wants to monitor the progress of students in an online course. Which of the following types of questions challenges student retention?
A. Multiple answer questions
B. Essay questions
C. Multiple choice questions
D. Matching questions
The trainer and students have arrived at a location for training, via the use of various vehicles. A student is asking a question regarding parking validation. Which of the following would be the BEST response to this question?
A. Explain that the question is outside the scope of the course.
B. Use an open-ended question to the class requesting verification from students.
C. During the first break period assist the student in finding the answer.
D. Delay class while finding the correct person to answer the question.
Midway through delivering a training course, the instructor notices many students struggling to maintain the instructor's pace. Which of the following might the instructor do to slow down the pace of the course?
A. Reduce the amount of time for questions and elaborate on the topics.
B. Put the struggling students in a group to accomplish tasks.
C. Have side conversations with the struggling students to develop a plan.
D. Ask the class more open-ended questions to determine the retention level.
The MOST effective way for a trainer to build rapport with a training audience is to:
A. meet the participants after work at their favorite restaurant.
B. weave into the discussion something personal about each participant.
C. dress in very casual attire so the class feels comfortable with the trainer.
D. spend break time swapping jokes with the participants.
Which of the following facilitation techniques is the BEST method of encoding information into long-term memory?
A. Role play simulation
B. Elaborative rehearsal
C. Maintenance rehearsal
D. Hypothetical scenarios
An online student poses a question to the instructor that relates to the school's procedures. The instructor should:
A. direct the student to the course description.
B. direct the student to the school's student handbook.
C. direct the student to a classmate.
D. direct the student to the course syllabus.
A student informs an instructor about the lack of knowledge the student has on the subject matter. Which of the following would be the BEST questioning technique to find the root of the issue?
A. Probing
B. Higher-order
C. Closed-ended
D. Hypothetical
A trainer begins every new class with a short humorous anecdote and introductions, and then immediately begins teaching the material. Which of the following should be added to the beginning of the course to set a more effective tone for the course?
A. A discussion of the manager's reasons for providing the course
B. An explanation of the learning objectives for the class
C. An opportunity for students to ask questions about the course content
D. Instructions for the students to not eat in the classroom during the course
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