Salesforce Salesforce Certifications ADVANCED-ADMINISTRATOR Questions & Answers

• Question 181:

  Universal Containers wants to use Salesforce as part of their recruiting process. They need to track applicants and positions. Applicants should be able to apply for multiple positions. There should be a field on both the position and applicant records that sums the number of applications for each candidate.

  How should an administrator define an application object to meet these requirements?

  A. Create master-detail fields on the application object to both the position and applicant.

  B. Create a lookup field on both the position and applicant to the application.

  C. Create lookup fields on the application object to both the position and applicant.

  D. Create a master-detail field on both the position and applicant to the application.

  Correct Answer: B

  Reference: https://developer.salesforce.com/forums/?id=9060G000000MVTwQAO

• Question 182:

  Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records. Which option should an administrator use to solve this issue?

  A. Update the manager's profile to include edit access to the Case object.

  B. Assign the manager a permission set with edit access to the Case object.

  C. Create a public group with read/write for Cases and Accounts.

  D. Set the Organization-Wide Default to public read/write for Cases and Accounts.

  Correct Answer: C

  Reference: https://salesforce.stackexchange.com/questions/237613/problem-with-case-sharing-access

• Question 183:

  Universal Containers has set up a picklist dependency between region and zone on the Account object. The sales manager has requested that when a user selects a region, a zone must also be selected. How should this be achieved?

  A. Set default values for both picklist fields.

  B. Make both picklist fields required at the field level.

  C. Create a validation rule using ISBLANK().

  D. Make the zone field required on the page layout.

  Correct Answer: B

  Would like to be able to identify each account record by its region and zone.

  Reference: https://trailhead.salesforce.com/en/content/learn/v/projects/customize-a-salesforce-object/ picklists-field-dependencies

• Question 184:

  Universal Containers wants to use the Omni-Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements. What should an administrator take into consideration before implementation?

  A. Assignment rules are triggered when Omni-Channel routing routes a work item to an agent and the agent accepts the work.

  B. The least active routing model looks for the agent who has the largest maximum work capacity.

  C. Assignment rules are triggered when an agent accepts the work and edits and saves the work.

  D. If there is a tie in the Omni-Channel routing logic, Omni-Channel routes the work to the agent who most recently received a work item.

  Correct Answer: C

  When an agent accepts the work and then edits and saves the work item record, automation rules are triggered. Reference: https://help.salesforce.com/articleView?id=sf.omnichannel_routing.htmandtype=5

• Question 185:

  Universal Containers created a few new fields on the account object as well as a new section on the page layout in the config sandbox. After positive test results, the administrator created and uploaded a change set with the new fields from the sandbox to production. Unfortunately, the administrator forgot to add the page layout.

  Which two options can the administrator take to deploy the page layout? (Choose two.)

  A. Clone the change set in the sandbox, add the new page layout to it and upload to production.

  B. Deploy the existing change set. Create and deploy a new change set containing the page layout.

  C. Add the page layout to the existing change set in the sandbox and upload the change set again.

  D. Edit the change set in production to add the new page layout before deploying the change set.

  Correct Answer: AD

  You can create a copy of an existing change set by cloning it. Always include all page layouts for all required record types in the change set. Reference: https://blog.bessereau.eu/assets/pdfs/deploy_sandboxes.pdf

• Question 186:

  Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates?

  A. Customize Entitlements

  B. Manage Milestones

  C. Customize Application

  D. Manage Entitlements

  Correct Answer: CD

• Question 187:

  Which two processing steps are triggered when reassigning Account owners using the Mass Transfer tool? (Choose two.)

  A. Manual sharing is updated to reflect the new Owner

  B. Only Owner-based sharing rules are recalculated.

  C. All manual sharing is removed from the Accounts

  D. All Account sharing rules are recalculated.

  Correct Answer: AB

• Question 188:

  When an opportunity with at least one opportunity product close wins, Universal Containers requires that an Invoice__c record be created with Invoice_Line_Item__c records for each Product on the Opportunity. How should an administrator implement this request?

  A. Use a Process Builder that calls a Flow.

  B. Use a custom button on the Opportunity.

  C. Use an Opportunity Approval Process.

  D. Use Einstein Next Best Actions.

  Correct Answer: A

  Reference: https://trailhead.salesforce.com/en/content/learn/v/modules/business_process_automation/ business_process_automation_combined

• Question 189:

  Universal Containers wants to create a Job Application custom object related to a Job Posting custom object. They would also like a no-code solution to calculate the number of Job Applications for each Job Posting. What type of field should an administrator create on the Job Application to enable this functionality?

  A. Roll-up Summary

  B. Lookup

  C. Master-Detail

  D. Formula

  Correct Answer: C

• Question 190:

  Universal Containers wants to create a Feedback__c custom object related to Account and ensure all feedback records are owned by the same user as the Account owner. How should an administrator relate Feedback__c to Account?

  A. Create a master-detail field on Feedback__c.

  B. Create a hierarchical field on Feedback__c.

  C. Create a lookup Account field and filter on Feedback__c.

  D. Create a junction object between Account and Feedback__c.

  Correct Answer: B

  When a user creates a record, that user is identified in the record's Owner field in the appropriate object record table. (The account object has an Account table, the opportunity object has an Opportunity table, and so on.) At the same time, Salesforce adds a sharing record to the object's share table, which gives record owners access to the records that they own.

  Reference: https://developer.salesforce.com/blogs/engineering/2013/10/behind-the-scenes-of-record- ownership-in-salesforce.html