Salesforce Salesforce Certifications ADVANCED-ADMINISTRATOR Questions & Answers

• Question 191:

  At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object called Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the oversight team only. A public group for the oversight team has been created.

  Which two steps should the administrator take next to meet this requirement? (Choose two.). What two next steps should the administrator tale to meet this requirement?

  A. Build a permission set with create, read, and edit Audits selected and assign it to the individual public group members.

  B. Set OWD to private for Cases and assign the public group a role Support Users in the hierarchy.

  C. Create a sharing rule that gives the public group Read/Write access to Audits.

  D. Remove create, read, edit and delete permissions to the Audits object for all profiles.

  Correct Answer: AC

• Question 192:

  An administrator is moving sandbox customizations to production using a change set. After creating the initial change set, the administrator realizes that some components were missed. What three considerations should the Admin make regarding the change set? (Choose three.)

  A. Deploy all dependent components.

  B. Use a new change set to deploy metadata and data from the sandbox to production.

  C. Clone the change set to add dependent components to an uploaded change set.

  D. Add permissions and access settings to the outbound change set.

  E. Edit the uploaded change set to add the additional components.

  Correct Answer: BDE

  Reference: https://adminhero.com/2014/06/09/saving-time-with-change-sets/ https://automationchampion.com/tag/process-builder-and-change-set-step-by-step-instructions/

• Question 193:

  Users report they are getting an Apex trigger error when they try to save a specific Account record. How could an administrator collect more information about the processing for that record?

  A. Create a Flow with a fault connector.

  B. Review the Setup Audit Trail.

  C. Enable debug logging for the user.

  D. Activate debug logging for the Apex trigger.

  Correct Answer: D

  Reference: https://help.salesforce.com/articleView?id=sf.code_add_users_debug_log.htmandtype=5

• Question 194:

  When the delete permission is selected in a muting permission set, which other permission is automatically muted?

  A. View All Records

  B. View All Data

  C. Modify All Records

  D. Modify All Data

  Correct Answer: D

  The muting permission set contains the delete permission that you want to mute. When you add the muting permission set to the group, assigned group users no longer have the delete permission. Reference: http://www.miraforce.net/what-are-permission-set-groups/

• Question 195:

  A sales manager would like access to the following information:

  1.

  All closed/won opportunities in the last six months for each account the manager owns.

  2.

  All cases created within the last six months for each account the manager owns.

  How can the administrator meet these requirements?

  A. Create an Account report and add Opportunity and Case cross filters

  B. Create a custom report type to combine the data into a single report

  C. Create an Account report that groups by opportunities and cases

  D. Create a single report using the Joined Reports feature

  Correct Answer: C

• Question 196:

  A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity.

  Which solution would provide edit access to the opportunity?

  A. Create a permission set for opportunity edit and add it to the support member's user record.

  B. Add the support team member to the opportunity team. Assign read/write access to the member.

  C. Change the support team member's role to a above the sales rep in the org's role hierarchy.

  D. Change the Organization Wide Default internal access for opportunity to public read/write.

  Correct Answer: B

  We want to grant Read/Write access only to opportunities where they are included as team member. And so, we gave them Read/Write at team set up.

  Reference: https://trailblazers.salesforce.com/answers?id=9063A000000lYwpQAE

• Question 197:

  Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.

  Which three permissions should be granted to territory managers?

  Choose three answers.

  A. Transfer All opportunities associated with accounts in the territory, regardless of who owns the opportunities.

  B. View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.

  C. Transfer and Delete opportunity assigned to the territory, regardless of who owns the opportunities.

  D. View All opportunities associated with accounts in the territory, regardless of who owns the opportunities.

  E. Edit All opportunities associated with accounts in the territory, regardless of who owns the opportunities.

  Correct Answer: BDE

• Question 198:

  What is capability of Live Agent in the Service Cloud Console? Choose three answers.

  A. Approval processes can be used to escalate cases in the chat window

  B. The articles tool can be used to search for Knowledge articles

  C. Multiple visitors can chat in one window

  D. Chats can be transferred to other agents

  E. The details tab can be used to see information about the visitor

  Correct Answer: BDE

• Question 199:

  A customer object was created at Universal Containers to store information employees will need for their annual reviews. Only the employees should be able to access their records. The administrator has set Organization-Wide Defaults

  (OWD) to private for the object. These records are accessible by the employee's manager.

  What additional step should the administrator take to remove the manager access to these records?

  A. Enable Hide Personal Information in User Management Settings.

  B. Verify that Allow Search is unchecked on the custom object.

  C. Uncheck Grant Access using Hierarchies in Sharing Settings.

  D. Uncheck Allow Users to Access Privacy Data on each profile

  Correct Answer: D

• Question 200:

  What tool would you use if you wanted to create a report that would compare results over time based on specific criteria?

  A. analytic snapshots

  B. custom report types (CRT)

  C. Standard Report

  D. Exception Report

  Correct Answer: A