Salesforce Salesforce Certifications ADVANCED-ADMINISTRATOR Questions & Answers

• Question 231:

  Both a sharing rule and an account team give Jose access to the Dixon Chemical account. The sharing rule gives him read access, and the account team gives him read/write access. Will Jose be able to edit the Dixon Chemical account?

  A. Yes

  B. No

  Correct Answer: A

• Question 232:

  Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. The Supply Items records should only be visible by users that own the Account records. What sharing setting provides the correct visibility?

  A. Public Read Only

  B. Private

  C. Controlled by Parent

  D. Public Read/Write/Transfer

  Correct Answer: C

• Question 233:

  AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?

  A. Create a public group for the users and a custom parent case record with the record type; share this case by record owner.

  B. Create a public group for the users and use criteria-based sharing rules to share cases with the record type to that group.

  C. Modify the Support Manager and Support Representative profiles to View All Data access on all cases with the record type.

  D. Create a new profile for the five users with View All Data access; remove access to the record type from all other profiles.

  Correct Answer: B

• Question 234:

  Regardless of the entitlement model used, which page layouts might you want to customize?

  A. Entitlements page layout

  B. Case page layouts

  C. Account page layouts

  D. Contact page layouts

  E. Asset page layouts

  F. all of the above

  G. none of the above

  Correct Answer: F

• Question 235:

  Your support process is NOT based on individual service contracts. Which steps should you perform when setting up entitlements?

  A. Set up service contracts

  B. Set up contract line items

  C. Set up both service contracts and contract line items

  D. Customize entitlements fields and the entitlements page layout

  Correct Answer: D

• Question 236:

  Which of the following is a typical user of Salesforce Knowledge?

  A. Support Agent

  B. Sales Rep

  C. End Customer

  D. Internal Training Team

  E. All of the above

  Correct Answer: E

• Question 237:

  Which of the following are some of the capabilities of a Live Agent?

  A. Skills

  B. Live Agent Chat Queues

  C. Pre-Chat Forms and Post-Chat Pages

  D. Knowledge chatlet and the Articles tool

  E. All of the above

  Correct Answer: E

• Question 238:

  To setup the Entitlement Process what must you do?

  A. Setup Service Contracts with Contract Line items and entitlement

  B. Specify Actions that you will add to your entitlement Process

  C. Setup Milestones that you will add to entitlement process

  D. Delete all pending actions in the entitlement process queue

  Correct Answer: C

• Question 239:

  Agents can file vacation leave request that must be approved by the manager. An agent is unable to submit the request. What could be the possible cause?

  A. Agent's manager is inactive

  B. He is not Manager of any User

  C. Approval process is not activated for him

  D. There is error in Approval Process

  Correct Answer: A

• Question 240:

  JP Dela Cruz, a user with the" APAC Sales Representative" role, has been assigned the "US Sales Representative Role". Which sharing rules are recalculated?

  A. Criteria based sharing rules will be recalculated

  B. Ownership based rules will be recalculated

  C. No changes will be made

  D. Sales Team sharing rules will be recalculated.

  Correct Answer: B