Salesforce Salesforce Certifications ADVANCED-ADMINISTRATOR Questions & Answers

• Question 321:

  What permission do you need enabled to see the Find Duplicates button?

  A. Read, Edit

  B. View All Data

  C. Merge

  D. Delete

  Correct Answer: B

• Question 322:

  What do you need to configure on a profile to allow it to find duplicate records?

  A. Read and Edit

  B. View All

  C. Merge

  D. Delete

  Correct Answer: B

• Question 323:

  Noah wants a report that shows how many cases and closures for all of his subordinates at 6PM each day. How can you configure this?

  A. Use a dynamic dashboard for all subordinates

  B. Use a single dashboard and apply cross filters

  C. Use a single dashboard with an Analytic Snapshot

  D. Use a dynamic dashboard and specify each individual

  Correct Answer: C

• Question 324:

  Universal Containers would like to ensure that when an opportunity stage is Closed Lost the reason is captured in a custom Reason Lost field before the record can be saved.Which approach can be taken to meet this requirement?

  A. Create a workflow that fires on the Close Lost state and populates the Reason Lost field.

  B. Create a trigger that requires Reason Lost to the populated once the opportunity stage is Closed Lost.

  C. Create a page layout for Closed Lost opportunities and make Reason Lost a required field.

  D. Create a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost.

  Correct Answer: D

• Question 325:

  To create a large number of Salesforce user accounts from a CSV import file, you can use ________ to perform the import. Select one:

  A. Data Import Wizard

  B. Bitlocker

  C. Excel

  D. Data Loader

  Correct Answer: D

  NOTES:

  Data Loader does allow you to import users, you cannot import users with the Data Import Wizard.

• Question 326:

  The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a billing State/Province based upon the Billing Postal Code for that account. Which two solutions can meet this requirement? Choose two answers.

  A. Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

  B. Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.

  C. Use a workflow rule that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.

  D. Use a validation rule to do a HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

  Correct Answer: AB

• Question 327:

  Universal Containers support team needs to track service level agreements for customers. Today, they manually look up contacts by name when a customer calls. How can the administrator automate this process?

  A. Enable Case Feed and add a Contracts custom publisher to the Case Feed layout.

  B. Create a private Chatter group for customers with high-priority service level agreements.

  C. Configure a workflow rule that sends and email alert of old cases to the support manager.

  D. Enable entitlements and add the tab for entitlements and service contracts.

  Correct Answer: D

• Question 328:

  What permission would you need to locate duplicate records that you do not own in a custom object?

  A. Read, Edit

  B. View All Data

  C. Merge

  D. Delete

  Correct Answer: B

• Question 329:

  Which identify features from the list below that are included in Live Agent? (Choose three answers.)

  A. Pre-Chat Forms and Post-Chat pages

  B. Block visitors by IP Address

  C. Share the customer's screen

  D. Block visitors by username

  E. Enable agents to include standard responses without having to type each time

  Correct Answer: ABE

• Question 330:

  What permissions must be enabled on a profile to find duplicate records?

  A. Read and Edit

  B. Locate Duplicate Records

  C. View All Data

  D. Merge

  E. Delete

  Correct Answer: C