Apple Apple Certifications APPLE-DEVICE-SUPPORT Questions & Answers

• Question 91:

  Scenario

  You're troubleshooting a third-party app that frequently quits on your Mac. You've determined that the issue occurs across all user accounts.

  What should be your next step in troubleshooting the app's issue?

  A. Create a new file.

  B. Upgrade to the latest version of the app.

  C. Remove the -/Library/Preferences/application name preference file.

  D. Reinstall or upgrade macOS.

  E. Troubleshoot application preferences.

  Correct Answer: B

  Explanation: The next step in troubleshooting the app's issue is to upgrade to the latest version of the app. This can help resolve any compatibility issues, bugs, or performance problems that the app may have with your version of macOS1. You can check for updates to your software by opening the App Store and looking at the Updates section for apps that you got from the App Store, or by visiting the app developer's website for apps that you got from another source1. Upgrading to the latest version of the app may also provide new features or enhancements that can improve your user experience2. Creating a new file, removing the preference file, reinstalling or upgrading macOS, or troubleshooting application preferences are not the best options for this scenario, as they may not address the root cause of the app's issue, or they may be too drastic or time- consuming. Creating a new file may not help if the app quits regardless of the file type or content3. Removing the preference file may delete your custom settings or preferences for the app, and it may not fix the issue if the app has a problem with its code or resources4. Reinstalling or upgrading macOS may erase your data or settings, and it may not be necessary if the issue is specific to the app and not the operating system5. Troubleshooting application preferences may be useful if the app has a problem with its configuration or options, but it may not work if the app has a problem with its compatibility or functionality. References: 1: If an app on your Mac stops responding, quits unexpectedly, or won't open - Apple Support. 2: How to Fix Crashing Apps on a Mac - How-To Geek. 3: If an app freezes or quits unexpectedly on Mac - Apple Support. 4: How to Reset Mac App Preferences to Their Default Settings - Make Tech Easier. 5: How to reinstall macOS from macOS Recovery - Apple Support. : How to troubleshoot preferences in Mac OS X - Adobe Support.

• Question 92:

  What should you do in the app's Get Info window if your Mac with Apple silicon doesn't recognize a needed app plug-in when you open the app?

  A. Select the "Open using Rosetta" checkbox for the plug-in.

  B. Select the "Open using Rosetta" checkbox for the app.

  C. Choose Universal from the Kind pull-down menu for the app.

  D. Choose Universal from the Kind pull-down menu for the plug-in.

  Correct Answer: B

  Explanation: Some universal apps (apps that don't need Rosetta) include the setting "Open using Rosetta." This setting enables a universal app such as a web browser to use plug-ins, extensions, or other add-ons that do need Rosetta, because they haven't been updated to support Apple silicon. If a universal app doesn't recognize an add-on that you installed for the app, you can quit the app, select this setting, and try again. To do this, you need to open the app's Get Info window and check the box labeled "Open using Rosetta". References: If you need to install Rosetta on your Mac - Apple Support, How to force universal Mac apps to run under Rosetta emulation, How to Launch the Intel Version of a Universal Apple Silicon App

• Question 93:

  Scenario

  Antonio recently bought his iPhone 14 Pro Max. It's taking over an hour to charge the device to 50% using his 5W USB power adapter that came with his previous iPhone.

  Why can't Antonio fast charge his iPhone?

  A. Fast charging iPhone 14 Pro Max to 50% takes more than 60 minutes.

  B. Fast charging requires a 61W or higher power adapter.

  C. Fast charging requires a 20W or higher power adapter.

  D. Fast charging isn't supported on iPhone 14 Pro Max.

  Correct Answer: C

  Explanation: Antonio can't fast charge his iPhone 14 Pro Max using his 5W USB power adapter because it doesn't support the USB Power Delivery (USB-PD) protocol that enables fast charging. To fast charge his iPhone 14 Pro Max, he needs a 20W or higher power adapter that supports USB-PD, such as the Apple 20W USB-C Power Adapter1 or a comparable third-party adapter. With a 20W or higher power adapter, he can charge his iPhone 14 Pro Max up to 50% battery in around 30 minutes2. Fast charging is supported on all iPhone 14 models, as well as iPhone 13, iPhone 12, iPhone 11, iPhone SE (2nd generation), iPhone X, iPhone 8, and later models2. References: Apple 20W USB-C Power Adapter Apple, Fast charge your iPhone - Apple Support

• Question 94:

  Where do you delete users in System Settings?

  A. Navigate to System Settings -- Users and Groups.

  B. Click the (i) button next to the user you would like to delete on Mac.

  C. Select Delete Account.

  Correct Answer: ABC

  Explanation: To delete a user on a Mac, you need to follow these steps12:

  Navigate to System Settings -- Users and Groups. This is where you can manage the users and groups on your Mac. You may need to scroll down to see all the options.

  Click the lock icon at the bottom left of the window and enter your administrator password to make changes.

  Click the (i) button next to the user you would like to delete on Mac. This will show you more information about the user, such as their name, picture, password, and permissions.

  Click Delete User or Delete Group. This will prompt you to confirm your action and choose what to do with the user's home folder.

  Select Delete Account. This will remove the user and their home folder from your Mac, freeing up storage space. Alternatively, you can choose to save the home folder as a disk image or leave it as it is, in case you want to restore the user

  later. Click Delete User or Delete Group again to finalize the deletion. References: Delete a user or group on Mac - Apple Support, Here's our guide on how to delete a user on Mac - MacPaw

• Question 95:

  Which Apple technology lets you wirelessly connect to a printer without downloading or installing any drivers?

  A. AirPrint

  B. Printer Sharing

  C. ePrint

  Correct Answer: A

  Explanation: AirPrint is an Apple technology that lets you print full-quality photos and documents from your Mac, iPhone, or iPad without the need to download or install drivers. AirPrint features include easy discovery, automatic media selection, and enterprise-class finishing options. AirPrint is compatible with most popular printer models, including the printers and print servers listed on the Apple Support website1. References: About AirPrint

  -Apple Support, Printers and Scanners - All Accessories - Apple

• Question 96:

  Select Three.

  When do you need your Passcode to Enable Face ID?

  A. You updated your phone.

  B. After five attempts to recognize a face unsuccessfully.

  C. You haven't unlocked the phone using a passcode for more tha hasn't been used in the last 4 hours.

  D. Your phone has been in sleep mode for the last 8 hours.

  E. You haven't unlocked your phone in more than 2 days.

  Correct Answer: ABE

  Explanation: According to the Apple Device Support Reference Materials, you need your passcode to enable Face ID when:

  You have just turned on or restarted your device by force restart or automatically after an OTA software update1.

  Your device has failed to match a face for 5 times1. You haven't unlocked your device for more than 48 hours1. The other two options, C and D, are not correct because they are based on incorrect or incomplete information. The correct

  condition for option C is that the passcode hasn't been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours1. The correct condition for option D is that your device has received a

  remote lock command1. References: 1: Use Face ID on your iPhone or iPad Pro - Apple Support, Section "Require a passcode".

• Question 97:

  Which Wireless Diagnostics window should you use to see a live view of current Wi-Fi signal strength, quality, and rate?

  A. Logs

  B. Diagnostics

  C. Performance

  D. Monitor

  Correct Answer: C

  Explanation: The Performance window in Wireless Diagnostics shows a live view of the current Wi-Fi signal strength, quality, and rate. It also displays a graph of the signal-to- noise ratio (SNR) over time, which can help you identify sources of interference or other problems with your Wi-Fi connection. The Performance window can be accessed by opening Wireless Diagnostics from the Spotlight menu, clicking Window on the menu bar, and selecting Performance. References: Apple Support: Use Wireless Diagnostics on your Mac, How to determine Wi-Fi signal strength on Windows 10

• Question 98:

  What are three reasons that a warning icon might appear in the Security Recommendation window for a password in Passwords settings?

  A. The password hasn't been updated in the last 90 days.

  B. The password is reused on another website.

  C. The password appeared in a data leak.

  D. It's a commonly used password or it's easily guessed.

  E. You have multiple or duplicate passwords listed for the website.

  Correct Answer: BCD

  Explanation: A warning icon might appear in the Security Recommendation window for a password in Passwords settings if the password meets any of the following criteria: The password is reused on another website. This means that the same password is used for more than one saved password across different domains. This can make the accounts vulnerable to credential-stuffing attacks, where attackers try the same credentials on other services to compromise additional accounts1. The password appeared in a data leak. This means that the password has been compromised by a data breach and exposed online. This can allow attackers to access the accounts that use the leaked password or try to guess other passwords based on the leaked one1. It's a commonly used password or it's easily guessed. This means that the password is weak and may be easily cracked by an attacker. This can happen if the password uses words found in a dictionary, common character substitutions, patterns found on a keyboard, or repeated sequences. These patterns are often used to create passwords that satisfy minimum password requirements for services, but are also commonly used by attackers attempting to obtain a password using brute force1. References: 1: Password security recommendations

  -Apple Support

• Question 99:

  ACME, Inc. allows users to lock sensitive and private notes they keep on their iPad devices.

  Select two responses.

  Which two authentication methods can they use to lock a note in the Notes app?

  A. PIN code

  B. Apple ID password

  C. Device passcode

  D. Secure token

  E. Notes password

  Correct Answer: CE

  Explanation: These are the correct answers because these are the two authentication methods that users can use to lock a note in the Notes app on their iPad devices. Users can choose to use their device passcode or a custom password for each Notes account. If they use their device passcode, they can also use Face ID or Touch ID to access their locked notes. If they use a custom password, they have to enter it on all devices where they are signed in with the same Apple ID. Users can also switch between the two methods in the Settings app. To lock or unlock a note, users have to tap the three-dotted More button and choose the Lock option, or tap the Lock icon in the top toolbar. References: Lock your notes on iPhone - Apple Support (CA), How to lock individual Apple Notes using your iPhone's passcode - Inverse

• Question 100:

  You are trying to connect a podcast mic to your mac. You go into Sounds, but the mic isn't appearing an as option. Where else can you check to see if the mic is properly connected to your mac?

  A. System Information > Hardware

  B. System Information > Devices

  C. System Settings > Printers and Devices

  D. System Settings > Hardware

  Correct Answer: A

  Explanation: System Information > Hardware is the place where you can check to see if your podcast mic is properly connected to your Mac. System Information is an app that shows detailed information about your Mac hardware, software, and network. You can access System Information from the Utilities folder in the Applications folder, or by choosing About This Mac from the Apple menu and clicking System Report. Under the Hardware section, you can find information about your audio devices, such as the manufacturer, model, and connection type. If your podcast mic is connected to your Mac, it should appear under the Audio section. If it does not appear, you may need to troubleshoot the connection or try a different port or cable12. References: = Apple - Support - Manuals, macOS User Guide, System Information; How do I connect a microphone to my MacBook? | ZDNET.