Apple Apple Certifications APPLE-DEVICE-SUPPORT Questions & Answers

• Question 101:

  Which device can you use to unlock your Mac computer's screen saver and approve authentication requests from macOS and other apps?

  A. HomePod

  B. iPhone

  C. iPad

  D. Apple Watch

  Correct Answer: D

  Explanation: You can use your Apple Watch to unlock your Mac computer's screen saver and approve authentication requests from macOS and other apps, without having to enter a password. This feature is called Auto Unlock and Approve with Apple Watch, and it requires that you have an Apple Watch with watchOS 6 or later, a Mac with macOS Catalina or later, and that both devices are signed in with the same Apple ID using two- factor authentication. To turn on this feature, you need to go to System Preferences > Touch ID and Password > Apple Watch and enable the option next to the name of your watch. Then, whenever you wake your Mac from its idle state or an app requires authentication, you can double-click the side button of your Apple Watch to unlock or approve the task. References: Unlock your Mac and approve requests with Apple Watch - Apple Support Authentication Services | Apple Developer Documentation Approve App Authentication Requests with Your Apple Watch in Catalina

• Question 102:

  Select Four.

  What file system formats are available in Disk Utility on a Mac

  A. APFS

  B. NTFS

  C. Mac OS Extended

  D. ExFat

  E. GFS

  F. MS-DOS (FAT)

  Correct Answer: ACDF

  Explanation: Disk Utility on Mac supports several file system formats for formatting, partitioning, and erasing disks. According to the Apple Device Support Reference Materials1, these formats are:

  Apple File System (APFS): The file system used by macOS 10.13 or later, which features strong encryption, space sharing, snapshots, fast directory sizing, and improved file system fundamentals. APFS is optimized for the Flash/SSD

  storage used in recent Mac computers, but it can also be used with older systems with traditional hard disk drives (HDD) and external, direct-attached storage. APFS supports four variants: APFS, APFS (Encrypted), APFS (Case-sensitive),

  and APFS (Case-sensitive, Encrypted).

  Mac OS Extended: The file system used by macOS 10.12 or earlier, which is also known as HFS Plus or HFS+. Mac OS Extended supports journaling, which helps protect the integrity of the file system in case of power outages or hardware

  failures. Mac OS Extended also supports four variants: Mac OS Extended (Journaled), Mac OS Extended (Journaled, Encrypted), Mac OS Extended (Case- sensitive, Journaled), and Mac OS Extended (Case-sensitive, Journaled,

  Encrypted).

  ExFAT: A file system that is compatible with both Mac and Windows computers, and can be used for transferring files between them. ExFAT supports larger file sizes than FAT32, up to 16 EB, and larger volumes, up to 128 PB. ExFAT does

  not support journaling, encryption, or case sensitivity. MS-DOS (FAT): A file system that is compatible with both Mac and Windows computers, and can be used for transferring files between them. MS-DOS (FAT) supports two variants: FAT16

  and FAT32. FAT16 is limited to 2 GB volumes and 4 GB files, while FAT32 can support up to 2 TB volumes and 4 GB files. MS-DOS (FAT) does not support journaling, encryption, or case sensitivity.

  Therefore, the correct answer is A, C, D, and F.

  References:

  File system formats available in Disk Utility on Mac.

• Question 103:

  Select Four.

  Which iPads is the Apple Pencil 1st gen compatible with?

  A. iPad Air (3rd gen)

  B. iPad Air (4th gen)

  C. iPad (6th gen and newer)

  D. iPad Pro 12.9 inch (1st and 2nd gen)

  E. iPad Mini (5th gen)

  F. iPad Pro 12.9 inch (2nd and 3rd gen)

  Correct Answer: ACDE

  Explanation: The Apple Pencil (1st gen) is a stylus that allows you to draw, write, and interact with your iPad in a natural and precise way. The Apple Pencil (1st gen) has a Lightning connector that you can use to pair and charge it with your

  iPad. It also supports pressure and tilt sensitivity, palm rejection, and low latency. The Apple Pencil (1st gen) is compatible with any iPad that has a Lightning port and supports Apple Pencil. According to the Apple Device Support Reference

  Materials1, these iPad models are:

  iPad Air (3rd gen)

  iPad (6th, 7th, 8th, and 9th gen)

  iPad Pro 12.9-inch (1st and 2nd gen)

  iPad Pro 10.5-inch

  iPad Pro 9.7-inch

  iPad mini (5th gen)

  Therefore, the correct answer is A, C, D, and E.

  References:

  Apple Pencil compatibility - Apple Support.

• Question 104:

  Which action in Apple Configurator for Mac should you select to retain user data (if recoverable) if iPhone or iPad devices are unresponsive or in recovery mode?

  A. Restore

  B. Revive

  C. Update

  D. Erase all Content and Settings

  Correct Answer: B

  Explanation: Revive is an action in Apple Configurator for Mac that allows you to restore the latest version of iOS or iPadOS on an iPhone or iPad device, while preserving user data (if recoverable). Revive is useful when a device is unresponsive or in recovery mode, and you want to try to fix it without erasing the user's data. Revive does not require the device to be supervised or enrolled in MDM, and it does not affect the activation lock status of the device. Revive is different from Restore, which erases the device and installs the latest version of iOS or iPadOS. Restore also requires the device to be supervised or enrolled in MDM, and it removes the activation lock from the device. Update is another action that installs the latest version of iOS or iPadOS on the device, but it does not work when the device is unresponsive or in recovery mode. Erase all Content and Settings is a device setting that erases the device and removes the activation lock, but it does not install the latest version of iOS or iPadOS. References: = Apple Configurator User Guide for Mac, section "Revive an iPhone, iPad, or Apple TV"; Apple Device Support Exam Prep Guide, page 9.

• Question 105:

  You are using Apple Configurator for Mac to restore an iPad backup and notice that the restore process is taking longer than you expect. Which menu option should you choose to see current activity in Apple Configurator?

  A. View > Activity

  B. View > Show Status Bar

  C. Actions > Open Activity

  D. Window > Activity

  Correct Answer: D

  Explanation: To view Apple Configurator activity, such as when Apple Configurator connects to the internet to obtain specific information, you should choose Window > Activity from the menu bar. This will open a separate window that shows the current and recent activities, such as restoring a backup, preparing a device, or downloading software updates. You can resize the window to the size you want and close it when you are done. The other menu options are not related to viewing activity in Apple Configurator. View > Activity is not a valid menu option in Apple Configurator. View > Show Status Bar toggles the visibility of the status bar at the bottom of the Apple Configurator window, which shows the number of connected devices and the available disk space. It does not show the activity of Apple Configurator. Actions > Open Activity is not a valid menu option in Apple Configurator. References: Apple Device Support Exam Prep Guide, page 9 View log messages and activity in Apple Configurator Apple Configurator User Guide for Mac

• Question 106:

  Which Apple program should you join if you're in charge of testing your organization's infrastructure and its ability to work with the Apple software before public release?

  A. Design for IT

  B. Apple Developer Program

  C. Apple Seed for IT

  D. Apple Developer Enterprise Program

  Correct Answer: C

  Explanation: The Apple program that you should join if you're in charge of testing your organization's infrastructure and its ability to work with the Apple software before public release is Apple Seed for IT. This beta-testing program, available to any business organization or educational institution, allows you to evaluate the latest prerelease software versions in your unique work environments. You can test the compatibility, stability, and security of your IT infrastructure and business-critical apps with the upcoming releases of macOS, iOS, iPadOS, tvOS, and watchOS. You can also provide feedback directly to Apple and influence the development of the software1. The other options are not suitable for this purpose, as they have different goals and requirements. Design for IT is a program that helps you design and implement solutions for Apple devices in your organization, but it does not provide access to prerelease software2. Apple Developer Program is a program that lets you distribute apps on the App Store and access developer resources, but it does not offer a dedicated channel for testing your organization's infrastructure3. Apple Developer Enterprise Program is a program that allows you to develop and deploy proprietary, internal-use apps to your employees, but it does not allow you to test the compatibility of those apps with the latest Apple software4. References: 1: Apple Seed for IT - Apple Support. 2: Design for IT - Apple Developer. 3: Apple Developer Program - Apple Developer. 4: Apple Developer Enterprise Program - Apple Developer.

• Question 107:

  What allows a Mac with Apple silicon to use apps and other software like plug-ins, add-ons, and extensions that were written for Intel-based Mac computers in macOS?

  A. Mac Catalyst

  B. Rhapsody

  C. Rosetta 2

  D. Universal Binary

  Correct Answer: C

  Explanation: Rosetta 2 is the translation layer that enables a Mac with Apple silicon to use apps and other software that were written for Intel-based Mac computers in macOS. Rosetta 2 automatically translates the x86_64 code to run on the arm64 architecture at the first launch of the app, and optimizes the translation over time. Rosetta 2 also supports the translation of code that must run at the time of installation, such as installer packages, kernel extensions, and virtual machine software. Rosetta 2 is transparent to the user and does not require any configuration or intervention. References: = About the Rosetta Translation Environment, Porting Your macOS Apps to Apple Silicon, How to Launch the Intel Version of a Universal Apple Silicon App, Running X86_64 apps on Apple silicon processors

• Question 108:

  Scenario

  Nisha's iPad doesn't charge. She's using the original Apple power adapter and cable that came with her iPad.

  Select three responses.

  Which three troubleshooting steps should you try to resolve this issue?

  A. Force restart her iPad.

  B. Make sure that the device isn't too hot or too cold.

  C. Try charging with a different power adapter and cable.

  D. Back up the device, then erase all content and settings.

  E. Enable Optimized Battery Charging in the iPad settings.

  Correct Answer: ABC

  Explanation: According to the Apple Device Support Reference Materials, the three troubleshooting steps that you should try to resolve the issue of iPad not charging are: Force restart the iPad. This can help clear any software glitches that may prevent the iPad from recognizing the power source or charging properly12. The steps to force restart the iPad depend on whether it has a Home button or not1. Make sure that the device isn't too hot or too cold. Extreme temperatures can affect the battery performance and charging ability of the iPad13. The iPad should be kept within the acceptable operating temperatures of 0?to 35?C (32?to 95?F)3. Try charging with a different power adapter and cable. The power adapter and cable may be damaged or incompatible with the iPad, causing the charging issue14. It is recommended to use the original Apple power adapter and cable that came with the iPad, or other Apple-certified accessories4. The other two options, D and E, are not relevant or helpful for resolving the charging issue. Backing up the device and erasing all content and settings may be useful for other issues, such as storage or performance problems, but not for charging problems5. Enabling Optimized Battery Charging is a feature that helps extend the battery lifespan by reducing the time that the iPad spends fully charged. It does not affect the charging speed or ability of the iPad. References: 1: Fix issues with charging - Apple Support 2: iPad won't charge, Try these tips to fix it - Geeky Gadgets 3: iPad not charging: 6 solutions - 9to5Mac 4: How to fix an iPad that won't charge: 8 troubleshooting tips - Macworld 5: Erase all content and settings from iPad - Apple Support : About Optimized Battery Charging on your iPhone, iPad, and iPod touch - Apple Support

• Question 109:

  Scenario

  You're using Migration Assistant to transfer your account named "Andre" from your current MacBook Pro to your new iMac. The iMac is already configured with an account also named "Andre."

  What happens with Migration Assistant if the account names are the same on both Mac computers?

  A. You need to manually rename your old account before proceeding with Migration Assistant.

  B. The account on the new iMac is automatically updated with the contents of the old account.

  C. On the new iMac, a new account is automatically created and named "Andre (1)."

  D. You're asked to either rename the old account or replace the one already on the iMac.

  Correct Answer: D

  Explanation: When you use Migration Assistant to transfer content from one Mac to another Mac, and the account names are the same on both computers, you have two options: rename or replace. Rename means that the account on your old Mac will appear as an additional user on your new Mac, with a separate login and home folder. Replace means that the account on your old Mac will replace the identically named account on your new Mac. This option will overwrite any existing data on the new Mac account. You can choose the option that suits your needs best. References: Transfer to a new Mac with Migration Assistant - Apple Support, Migration Assistant and User Names - Apple Community

• Question 110:

  Guillermo is a designer for ACME, Inc. He uses his 12.9-inch iPad Pro to create marketing materials and do color grading.

  Which iPadOS feature should Guillermo use to allow his 12.9-inch iPad Pro to accurately display colors for common color standards?

  A. Display Zoom

  B. True Tone

  C. ColorSync

  D. Reference Mode

  Correct Answer: D

  Explanation: Reference Mode is a display mode for professional content creation workflows, like color grading, editing, and content review, where accurate colors and consistent image quality are critical. Reference Mode enables the 12.9inch iPad Pro with Liquid Retina XDR display to deliver reference color for popular color standards and video formats, such as BT.709, sRGB, HDR10, Dolby Vision, and more. It also disables all dynamic display adjustments for ambient surround, such as True Tone, Auto-Brightness, and Night Shift. Guillermo can use Reference Mode to match the color requirements of his workflow and ensure that his marketing materials and color grading are accurate and consistent. He can also use Reference Mode with Sidecar to use his iPad Pro as a secondary reference display for his Mac. References: Use Reference Mode on your iPad Pro, iPadOS 16: These are the new features exclusive to M1 iPads