Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question.
A. Query data for reporting purposes.
B. Import data from external systems.
C. Export data for backup and archiving.
D. Manage master data in an ERP system.
E. Create new data object records.
How can you set up authorizations in the Administration module in SAP Field Service Management? Note: There are 2 correct answers to this question.
A. Assign user groups to permissions.
B. Assign permissions to user groups.
C. Assign user groups to users.
D. Assign users to permissions.
Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.
A. Quotation
B. Expenses
C. Efforts
D. Work time
E. Mileage
What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?
A. Cloud-based using SAP Cloud Platform Integration
B. Cloud-based using the FSM Cloud Connector
C. On-premise-based using SAP Process Integration
D. On-premise-based using the SAP CRM middleware
Where can service workflow steps be used in SAP Field Service Management?
A. In customer self-service when submitting a self-service request
B. In the Web application when planning a service
C. In SAP Crowd Service when dispatching a service call
D. In the mobile application when executing an activity
As a business, you want to build up your pool of crowd workers. Which entities best describe crowd workers? Note: There are 3 correct answers to this question.
A. Partners
B. Subsidiaries
C. Freelancers
D. Managers
E. Dispatchers
Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question.
A. Send as E-Mail
B. Edit Business Partner
C. Create Effort
D. Create Equipment
E. Add Smartform
What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?
A. Activity
B. Assignment
C. Time slots
D. Service call
Which scenarios can you cover within the SAP C/4HANA solution portfolio? Note: There are 2 correct answers to this question.
A. Self-service
B. In-house repair
C. Service fulfillment
D. Contact center
Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.
A. Perform system monitoring.
B. Define service workflows.
C. Edit Smartform templates.
D. Maintain session configuration.
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