As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.
A. You apply account-level settings to all databases.
B. You apply account-level settings to a specific database.
C. You apply company-level settings to all databases.
D. You apply company-level settings to a specific database.
What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.
A. Notification
B. Frequency
C. Condition
D. Order
Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question.
A. Object type
B. Permissions
C. Variables
D. Actions
E. Conditions
After an existing template has been modified and released, what options are given to the user? Note: There are 2 correct answers to this question.
A. Delete other versions.
B. Reactivate other versions.
C. Deactivate other versions.
D. Export other versions.
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.
A. Use pre-assembled reports.
B. Use pre-assembled queries.
C. Modify an existing query or create a new query.
D. Import queries.
What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
A. Customer self-service
B. Service level agreement
C. Automated scheduling
D. Ticket routing rules
How are labels used within the Smartforms and Feedback module?
A. To act as a reference for generating a Smartform report
B. To add a label to be used as reference by the field engineer
C. To filter the list of Smartforms
D. To identify the elements in the Smartform
What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this question.
A. Configurable onboarding platform to invite partners
B. Automatic determination of activity effort and materials consumed
C. Crowd workers can reschedule assignments within a set time frame
D. Intelligent scheduling to determine the best qualified technician
E. Crowd workers can accept or reject assignments within a set time frame
For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question.
A. Set the service call to Technically Completed.
B. Set the service call to Finished.
C. Release the assignment.
D. Perform the activity checkout.
What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM? Note: There are 3 correct answers to this question.
A. Enter value list mappings for product types.
B. Check the list of the existing known limitations.
C. Ensure that the SAP Field Service Management system version is supported.
D. Maintain code list mappings for service call types.
E. Validate the RFC destination and IDoc setup.
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