For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.
A. When you need to send an engineer to the customer
B. When you need to set up a meeting with the customer
C. When you need to record a problem for the customer
D. When you need to plan an appointment at the customer
What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.
A. Landing page
B. Menu icons
C. Portal background image
D. Main and accent colors
E. Portal logo
You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment. What is missing?
A. The equipment is reported as Operational.
B. The equipment has NO previous history.
C. The equipment does NOT have Moment-Sets.
D. The equipment does NOT have an external ID.
You want to make an activity available on the service technician's mobile device using the planning board. Which of the following are mandatory steps? Note: There are 2 correct answers to this question.
A. Click and release the assignment.
B. Check the availability of the technician.
C. Drop the activity onto the technician.
D. Identify a suitable technician by skills.
Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service? Note: There are 3 correct answers to this question.
A. Review company certificates.
B. Approve technician skills.
C. Review and close assignments.
D. Accept an assignment.
E. Register a partner company.
You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.
A. User groups
B. Password policy
C. Screen configurations
D. Business rules
Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?
A. Decline
B. Review
C. Duplicate
D. Request change
What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.
A. You can use it to select an object from a list.
B. You can link picker and attachment elements together.
C. You can link two picker elements together.
D. You can use it to pick PNG files.
As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module?
A. CoresSystems.Mobile.ApprovedEffortsModificationAllowed
B. CoreSystems.CoresystemsFSM.DL.Notifications.Enabled
C. CoreSystems.CoresystemsFSM.Mobile.
D. PushNotifications.ActivityChanges.En
What are some of the main security characteristics of the SAP Field Service Management mobile app? Note: There are 2 correct answers to this question.
A. Advanced perimeter security
B. SSL-secured communication
C. Full backup protection of customer data
D. OAuth token for login-free access
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