Which of the following is a mandatory field when you create a Smartform template?
A. Version
B. Label
C. Description
D. Category
You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?
A. Use a checklist.
B. Use a workflow.
C. Use a filter.
D. Use a business rule.
What is one of the main use cases for a Smartform?
A. Provide smart progress feedback to the dispatcher.
B. Generate a list of service team availability.
C. Capture customer feedback.
D. Provide a script for service execution.
Which features are available in the Smartform designer? Note: There are 3 correct answers to this question.
A. Preview report
B. Copy template
C. Import translations
D. Design new icons
E. Create custom elements
Which business objects permissions do you need to enable to use the Time and Material journal? Note: There are 2 correct answers to this question.
A. ACTIVITY
B. MILEAGE
C. WORKTIME
D. EXPENSE
As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?
A. Create a follow-up activity from the Expenses page.
B. Create a follow-up activity from the Efforts page.
C. Create a follow-up activity from within the service call.
D. Create a follow-up activity from the Smartform page.
You are a field service technician using an iOS device, and you have just completed a repair. How can you check the travel time to the next repair location address?
A. Click on the navigation icon within the home page.
B. Click on the navigation icon within the service call.
C. Click on the navigation icon within the activity.
D. Click on the navigation icon within the equipment.
How can you translate a Smartform?
A. Select the translation language within the designer.
B. Export it to XML, translate, and upload.
C. Download it to Microsoft Word, translate, and then upload.
D. Maintain the translation of the Smartform in the company settings.
In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?
A. Video chat
B. No touch
C. E-mail interaction
D. High touch
Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.
A. Can only be defined for mobile screens
B. Can be used for field validation expressions
C. Able to display custom translations
D. Can define color coding E. Used to display, hide, sort, and group fields
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