Salesforce Salesforce Certifications COMMUNITY-CLOUD-CONSULTANT Questions & Answers

• Question 131:

  Universal Containers (UC) has a new Customer Community where users can collaborate on Topics through Chatter Groups and Chatter Questions. UC wants to ensure the following:

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  Users have quick access to new and recommended discussions and articles

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  Users have the ability to contact Universal Containers quickly to help

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  Users have visibility into how their activity compares to other users within the Community

  Which three lightning components could do Community Cloud consultant recommend placing on the Community homepage? Choose 3 answers

  Select one or more of the following:

  A. Reputation leaderboard

  B. Featured topics

  C. Breadcrumb

  D. Contact support button E. Record detail

  Correct Answer: BCD

• Question 132:

  Universal Containers is rapidly expanding its partner network across Latin America and Europe and has received feedback that partner engagement has been hampered by the lack of resources in the partners native languages.

  Which three individual steps should a Community Cloud consultant take to provide a better experience for these international partners? Choose 3 answers

  Select one or more of the following:

  A. Enable multiple languages in the Knowledge language settings

  B. Set up Translation Workbench and ensure translators are assigned

  C. Use the language selector component to let users select their preferred language

  D. Embed a link to Google Translate all pages

  E. Set up custom URLs to route users from country domains to the correct Community pages

  Correct Answer: ABC

• Question 133:

  Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of the thread when a solution to question is provided.

  Which three options will allow Universal Containers to meet its requirements?

  Choose 3 answers

  A. Any community member can pin a post to the top of the feed

  B. The person who posted the question can select the best answer

  C. The person who answered the question can select the best answer

  D. An authorised user can pin a post to the top of the feed

  E. The community moderator can select the best answer

  Correct Answer: ACE

• Question 134:

  You are planning to launch a Customer community and many of your customers are active on Facebook and Twitter. What are the steps to enable Social Sign on in Salesforce Communities?

  A. Go into the Community Manager >> Settings >> Login and select which social networks you wish to allow for authentication.

  B. Select OpenID Connect from the Auth Provider Options in the Setup Menu and then go into Community Builder to enable them

  C. Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Manager to enable them

  D. Download the Social Signon Lightning Component for each social network and then configure them in the Community Builder

  E. Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Builder to enable them

  Correct Answer: C

• Question 135:

  Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.

  In which two ways should this be set up? Choose 2 answers.

  A. In the Community Workspaces, target all Recommendations to a new Audience Type.

  B. In Community Builder, add the Featured Recommendations Component to the page.

  C. In the Community Workspaces, create the Recommendation.

  D. In the Community Workspaces, add a new Custom Recommendations Channel.

  E. In Community Builder, add the Recommendations Component to the page.

  Correct Answer: CE

• Question 136:

  Universal Containers recently built a Community for their customers. They would like to allow access of files maintained in their SharePoint server with customers.

  Which Salesforce feature should the Salesforce Admin recommend?

  A. Chatter and Files

  B. Files Connect

  C. Files Sync

  D. Content Library

  Correct Answer: D

• Question 137:

  Universal Containers needs to allow customers to self-register for their Community for customers. Existing contacts must be given Community access without creating duplicate contacts.

  How should a Salesforce Admin perform this task?

  A. Customise the CommunitiesSelfregcontroller Apex controller to identify duplicates and show an error message during registration.

  B. Uncheck the option Allow Duplicates in Salesforce in Community Management.

  C. Create a validation rule to prevent duplicates and show an error message.

  D. Develop a batch process that will delete duplicate contacts in the Community and reassign users to existing contacts.

  Correct Answer: A

• Question 138:

  Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:

  -Support encryption at rest

  - Show decrypted data in the UX (user experience) to users with permissions

  -Encrypt all Community data

  How should the Salesforce Administrator fulfil this requirement?

  Select one or more of the following:

  A. Install a third-party app from AppExchange to encrypt the data at rest

  B. Leverage Salesforce Shield to encrypt and decrypt all data at rest

  C. Encrypt data in portals, but not in Communities

  D. Create encrypted fields for Community data

  Correct Answer: B

• Question 139:

  A healthcare company wants to create a Community for its patients and providers. The Community needs to be optimized for healthcare use cases and follow industry best practices.

  What should the Community Cloud consultant consider first to meet the requirements?

  A. Lightning community templates

  B. Business value map and ROI

  C. Custom solutions

  D. Lightning bolt solutions

  Correct Answer: A

• Question 140:

  The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site.

  What Communities feature would you recommend to use?

  A. Data Categories

  B. Topics

  C. Chatter Groups

  D. Article Groups

  E. Knowledge Groups

  Correct Answer: B