Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers.
Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. This Community needs to be built with the Napili template. All integrations must be mobile- first. Both partners have Community Lightning Components available.
What should a Salesforce Admin do to accomplish this task?
A. Design and develop an API-level integration with the Survey and electronic signature partners and make it available for Community users.
B. Install and configure the non-Lightning Components for surveys and electronic signatures available from the Partners
C. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two Partners.
D. Design and develop custom Community Lightning Components for surveys and electronic signatures.
The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community licence, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases.
How should internal users see these Cases?
A. Use the role hierarchy
B. Use a Public Group
C. Use a Sharing Set
D. Use a Share Group
Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time.
What should the Community Manager do to meet this requirement?
A. Grant the "Moderate Communities Feed" permission to Community members so they can flag content.
B. Grant the "Community Moderator" permission to allow access to view engagement reports.
C. Create a rate rule and apply it to posts with newly registered members as the criteria.
D. Activate a content rule to flag member-generated content with a Review Moderation action.
Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready to deploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status.
Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?
A. Turn the sandbox Community to Inactive status before deploying the metadata to production
B. Add the Community user profile(s) as members of the Community before activating production
C. Uncheck "Send Welcome Email" in production Workspaces before deployment
D. Deploy the changes to production using change sets to disable the welcome email
E. Change the Community membership of sandbox Community users from Profiles to Permission Sets
Which two actions should the Salesforce Admin take to meet these requirements?
Universal Containers is launching a support Community with the following requirements:
The Community will be launched on the existing Salesforce org leveraged by the internal support team.
The Napili template must be used.
The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case
Creation Form.
They have 50 Salesforce Live Agent Licenses provisioned in their org.
A. Enable Live Agent in Community Settings
B. Add a custom Live Agent Lightning component
C. Set up Live Agent in Community Management
D. Configure Live Agent in the Salesforce org
What is the maximum number of keyword list criteria in Moderation Settings your Salesforce Org (not Community) can have?
B. 20
C. 30
D. 50
E. 40
You were really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?
A. Update your Template to the latest Version in Community Manager
B. Deactivate and Reactive your Community
C. Update your Template to the Latest Version in Community Settings
D. Log a case with Salesforce Support
E. Update your Template to the latest version in Community Builder
What features are you able to take advantage of in the Topic Management section of the Community Manager?
A. Create, Merge, Rename and Delete Topics
B. Define Knowledge Articles that will be displayed against each topic
C. Assign Featured and Navigational Topics
D. Assign Featured Topics Only
E. Assign Navigational Topics Only
Universal Containers is launching a Community to provide a self-help Channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities.
Which license should a Salesforce Admin use for the partner users?
A. Partner Community Plus License
B. Service Cloud License
C. Support Community License
D. Customer Community Plus License
A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.
What should the Community Cloud consultant use to personalise content based on the Community member persona?
Select one or more of the following:
A. Visualforce Pages
B. Content Management
C. Custom Lightning Components
D. Audience Targeting
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