Salesforce Salesforce Certifications COMMUNITY-CLOUD-CONSULTANT Questions & Answers

• Question 31:

  Universal Containers adds e -commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

  A. Create an object page associated to the Shipment object

  B. Create a standard page associated to the Shipment object

  C. Clone an object page and associate it to the Shipment object

  D. Clone a standard page and associate it he Shipment object

  Correct Answer: B

• Question 32:

  -Encourage collaboration among architects and builders

  - Ensure that members have access to technical expertise about the structural capabilities and limitations of containers

  -

  Facilitate the exchange and discussion of design ideas Which three actions should the Admin take prior to launch?

  A.

  Set up reputation levels that help users to identify people with greater expertise and incentivise participation

  B.

  Establish moderation rules and processes for addressing flagged content

  C.

  Make sure customers are members of only the Architect and Builder Community

  D.

  Test the member profile permissions to make sure they are able too find and post relevant information

  E.

  Load test Chatter groups to make sure file and member counts won't be exceeded

  Correct Answer: BC

• Question 33:

  Universal Containers has the following requirements:

  - Enable VIP community access once a customer has reached $1 milion in revenue

  -Maintain customer revenue in Salesforce

  -

  All customers must have access to the general customer community

  -

  VIP customers must have access to VIP information in the community

  -The number of profiles in Salesforce must be limited

  How should the Salesforce Admin provide VIP users access to the VIP information?

  A. Create a profile that has permissions to the VIP information and assign it to the VIP community users

  B. Create a permission set that has permissions to the VIP information and add it to VIP customers

  C. Create a sharing set that allows VIP customers to access VIP information

  D. Create a sharing rule that allows VIP customers to access VIP information

  Correct Answer: A

• Question 34:

  Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own. Which two license types should UC's Salesforce administrator recommend? Choose 2 answers

  Select one or more of the following:

  A. Customer Community Login

  B. Customer Community

  C. Customer Community Plus Login

  D. Customer Community Plus

  Correct Answer: CD

• Question 35:

  Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the following requirements to support their partners during the sales cycle:

  Universal Containers can engage with partners during the Sales cycle. Universal Containers can have internal ions NOT visible to partners. The Channel Manager can bring any Universal Containers employee to the ion. Universal Containers employees may or may NOT have access to the Partner Community.

  How should a Salesforce Admin fulfill those requirements?

  A. Leverage Opportunity feed and group record layout for access control.

  B. Leverage unlisted groups and record sharing for access control.

  C. Leverage Opportunity feed and manual shares for access control.

  D. Leverage private groups and record sharing for access control.

  Correct Answer: C

• Question 36:

  Northern Trail Outfitters launches a Partner Community using Salesforce tabs and Visualforce. Opportunities needs to be the selected tab for the Community user.

  What should Salesforce Admin do to fulfill this request?

  A. Set the Opportunity tab as the first tab in the selected tabs in Community Management.

  B. Configure Opportunity as the default landing page in Community Settings in Setup.

  C. Enable the Opportunity page as the landing page on the Community user guide.

  D. Set the Opportunity object page as the landing page in the Community Builder.

  Correct Answer: A

• Question 37:

  What are the four stages of the Community Roll-out framework?

  A. Plan > Develop > Test > Review

  B. Design > Implement > Grow > Review

  C. Create > Communicate > Design > Implement

  D. Analyse > Design > Implement > Maintain

  E. Establish > Manage > Measure > Engage

  Correct Answer: E

• Question 38:

  Universal Containers is setting up their moderation settings on their community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

  Select one or more of the following:

  A. 3

  B. 4

  C. 2

  D. 5

  Correct Answer: B

• Question 39:

  Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager and Community Builder) from a Mobile Device, what do you recommend?

  A. Navigate to the community URL and append /manage/one.app and you will be able login to the mobile community management site

  B. Wendy should access Community Manager and Community Builder via a Desktop browser only

  C. Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community

  D. Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher

  Correct Answer: B

• Question 40:

  Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in the Community. What is the most efficient way for a Salesforce Admin to get this information from customers?

  A. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

  B. Create a customer survey using custom Lightning components and add it to the home page.

  C. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article

  D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder

  Correct Answer: B