Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user interface for each Knowledge Base in all of these Communities. Which step should the Community Cloud consultant take to meet this requirement?
Select one or more of the following:
A. Recreate the Knowledge Base page in all Communities
B. Create a link to the Knowledge Base in all Communities
C. Merge the Communities unto the Community that has the Knowledge Base D. Export the page and select it when creating a new page in all Communities
A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able to register and discuss the products they purchased. The coffee company will use the Asset object to track registered products.
How should the coffee company's administrator meet these requirements?
A. Create a public community for the Knowledge Base, and let current customers sign in to register products
B. Create a private community for the Knowledge Base, and let all customers register themselves
C. Create a public community for the Knowledge Base, and let current customers register products
D. Create a public community for the Knowledge Base, and let current customers register products in private community
niversal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?
Select one or more of the following:
A. Recommend employees use a separate username for Community access
B. Advise employees to use the "Login in as" functionality
C. Direct employees to the App Launcher
D. Direct employees to the global header
Universal Containers uses Customer Community licences.
One of its largest customers wants to run reports. What licence type will allow Universal Containers to
meet this requirement? Select one or more of the following:
A. Customer Community Plus
B. Lightning External Apps
C. High Volume Customer Portal
D. Portal Manager
Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requested quick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object.
Which three actions should a Community Cloud consultant take to fulfil this request?
1.
Add a menu item to the Navigation Menu component
2.
Define an External URL menu item type pointing to the Project list page
3.
Select the list view that appears on the Project landing page
4.
Create a web tab for the Project object through Tabs in Setup
5.
Define a Salesforce Object menu item type for the Project object
A. Export the Customer Community template in the Builder Settings
B. Select the created Bolt solution in the Community Creation wizard
C. Select the created Bolt solution in the Builder Themes
D. Define the name, images, and features of the template
E. Export the Customer Community using Site.com Studio
What is the most efficient way for the Salesforce Admin to fulfil this requirement? Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records.
A. Provide Super User Access to Partner Sales Reps.
B. Create a criteria-based Sharing Rule.
C. Set the number of partner roles to two.
D. Enable the Partner Sales Manager as Super Admin.
Universal Containers have asked you to help them set up their Salesforce Community and one of their requirements is to make Reports and Content available to members. What Community licence type(s) would you recommend? [Select 2]
A. Partner Community
B. Salesforce Community Content
C. Customer Community
D. Salesforce
E. Customer Community Plus
A company recently launched its first Lightning Community using the Partner Central Template. Due to the success of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements?
Select one or more of the following:
A. Create a change set to include the changes from the first Lightning Community and create new Communities using that change set
B. Use the Partner Central Template and repeat all of the setup steps for each cloned Community
C. Export the new Lightning Community as a template and create new Communities using the exported template
D. Create new Communities using the Build Your Own template and repeat all set up steps that each cloned Community
Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment. Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?
A. Subscribe to an RSS feed about Questions and posts
B. Subscribe to Questions and posts
C. Follow users associated with Questions and posts
D. Subscribe to Topics associated with Questions and posts
One of the features of Salesforce Communities is being able to nest Topics (i.e. Level 1 (parent), Level 2, Level 3) what is the maximum number of topics you are able to create for each level?
A. Level 1 = 25, Level 2 = 15, Level 3 = 10
B. Level 1 = 20, Level 2 = 20, Level 3 = 20
C. Level 1 = 10, Level 2 = 15, Level 3 = 20
D. Level 1 = 25, Level 2 = 10, Level 3 = 10
E. Level 1 = 35, Level 2 = 10, Level 3 = 15
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