Salesforce Salesforce Certifications COMMUNITY-CLOUD-CONSULTANT Questions & Answers

• Question 211:

  Universal containers has the following requirements for its partner Community

  -

  Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep

  -

  The partner account executive is able to see all of the lead records visible to their team

  -

  The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives

  -

  Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.

  Which two steps should the Salesforce administrator text to fulfil these requirements?

  A. Enable super user access to contacts for users assigned to the Account sales rep role

  B. Enable super user access in Community Management

  C. Enable super user access in Community Settings

  D. Enable super user access to contacts for assigned users to the Account manager role

  Correct Answer: AC

• Question 212:

  What is the benefit of doing this? You have just enabled Portal User Visibility in Setup > Sharing Settings.

  A. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members

  B. Community users in the same community can see each other, regardless of the organization-wide defaults.

  C. Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults.

  D. Community Managers are able to view all Community Users regardless of the organization-wide defaults

  E. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

  Correct Answer: C

• Question 213:

  Universal Containers needs to create a Support Community with the following requirements:

  1.

  Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.

  2.

  A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.

  3.

  Customer users must be able to collaborate with all Community users.

  What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

  A. Create a Sharing Set on the Case object.

  B. Enable Super User access for customer users.

  C. Select the Community User Visibility checkbox.

  D. Set up Delegated Admin access for customer users.

  Correct Answer: BC

• Question 214:

  Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can a Salesforce admin enable this capability in the Community using configuration?

  Select one or more of the following:

  A. Allowing users to self register and create a workflow to update contacts to Person Account

  B. Add a Person Account option to the user registration page and have the option selected by default

  C. Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts

  D. Enable Allow External Users to self-register in a Community Management and leave the account field blank

  Correct Answer: D

• Question 215:

  Universal Containers needs to use their corporate portal to authenticate Community users, allowing users access to the Community after they have successfully logged into the Portal.

  What should the Salesforce Admin do in the Communities to support this login requirement?

  A. Enable Guest User access in Communities to support seamless access to Communities from the Portal

  B. Configure Single Sign -on in Salesforce and reuse the federated authentication providers in the Community

  C. Add Social -Sign -on to allow users to log in from the Portal without signing into the Community

  D. Enable Community login support for employees in the Portal configuration

  Correct Answer: D

• Question 216:

  What are the two ways to integrate Google Analytics with a template based Community?

  A. Setup Menu >> Google Analytics >> Communities

  B. Community Builder >> Settings > > Analytics Setup

  C. Community Builder >> Settings >> Advanced >> Edit Head Markup

  D. Community Builder >> Settings >> Advanced >> Google Analytics Tracking

  E. Community Manager >> Settings >> Advanced >> Google Analytics Tracking

  Correct Answer: CE

• Question 217:

  Universal Containers uses Community to grant business customers secure access to accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:

  1.

  Leverage Chatter for collaboration.

  2.

  Private project collaboration between the customer and Universal Containers. Leverage documents, tasks, and events in the project space.

  3.

  Customers can only see and access their projects.

  What is the most efficient way for the Salesforce Admin to fulfil these requirements?

  A. Use custom objects, record feeds, and control access through sharing.

  B. Create unlisted groups and add project records to the group.

  C. Build a custom Visualforce project space and control access through sharing.

  D. Add private groups and add project records to the group.

  Correct Answer: A

• Question 218:

  How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.

  A. Create Sharing groups to share users within a distributor. Allow discussions, keeping the OWD for Users as private.

  B. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility.

  C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users.

  D. Create a Sharing set to share the users within a distributor in the Community. Allow discussions, keeping the OWD for Users as private

  Correct Answer: C

• Question 219:

  Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template. What is the recommended way to accomplish this task?

  A. Create a page layout for leads and assign it to those profiles that have access to the Community

  B. Create a Detail page for invoices and add the page as a Navigation Menu item

  C. Add Opportunities as a Salesforce Object in the Navigation Menu

  D. Create a Visualforce page for Opportunities and add the page as a Navigation Menu item

  Correct Answer: C

• Question 220:

  Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?

  A. Create a new Case page in Community Builder and include required fields.

  B. Create a Global Action and update the layout to include required fields.

  C. Create a record type for Guest users and associate to the Case page layout.

  D. Create a custom case page for Guest users and add required fields.

  Correct Answer: C