Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this?
Select one or more of the following:
A. Use a trigger to create Community users for all related contacts on the account
B. Use a workflow rule to create a task for the administrator with a list of contacts that should be users
C. Send an email to the administrator when the opportunity is marked closed won so they can create users
D. Use a schedule report that alerts the Salesforce administrator of the new contacts
Universal Containers wants to build a Community for all their employees. Currently, some oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable access to the Community for the users who are currentlyNOT Salesforce users?
A. Create the users as contacts and enable them as Community users.
B. Allow the users to self -register to the Community.
C. Create the users in Salesforce and add their profile to the Community.
D. Add the users to the Community as members.
When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?
A. Update the Admin profile so that the Knowledge tab is visible.
B. Add the Global Header permission set to all Community users.
C. Edit the Partner Community profile so that the Knowledge tab is visible.
D. Create a Knowledge article and make it visible to the appropriate channel.
How is visibility to Articles Types controlled for Community Members?
A. Community Settings
B. User Record
C. Community Manager
D. Profile
E. All Articles Types within the shared data categories and visible to Community Members.
Universal Containers needs a Community for distributors who manage their sales with the following requirements: ?Each distributor has multiple users. ?Users within the same distributor should be able to talk with each other. ?Users should NOT be able to talk with users from other distributors. ?The Knowledge articles and other Community features should be the same for all distributors. Flow should the Salesforce Admin meet these requirements?
A. Create Sharing groups to share users within a distributor. Allow ions, keeping the OWD for Users as private
B. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility
C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users
D. Reate a Sharing set to share the users within a distributor in the Community. Allow ions, keeping the OWD for Users as private
Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?
A. Create the account and enable it as a partner account
B. Allow partner users to self-register and gain access
C. Create a partner profile for the company
D. Add partner contacts to the Community as members
Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view. How should a Salesforce Admin set the record list component properties?
A. Use the Case object with full layout, return five records, and use the "My Cases" list view.
B. Use the Case object, return five records, use the "My Cases" list view, and disable public access.
C. Use the "My Cases' list view with compact layout, return five records, and disable public access.
D. Use the Case object with compact layout, retum five records, and use the y Cases" list view.
Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?
A. Create a custom login page with Social Sign -on capabilities, including authentication providers
B. Set up the authentication provider for Social sites and add the Social Sign -on component to the login page
C. Enable Social Sign -on in the Community management preferences menu
D. Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access
As a part of your Partner Community Roll-out strategy you plan to engage with stakeholder(s) within the business to understand what they are hoping to get out of the community being implemented. Who do you meet with?
A. Partner Relationship Manager and Sales Managers
B. Executives and the Partner Relationship Manager
C. Partner Relationship Manager and Marketing Managers
D. Sales Team, Marketing Team, Service Team and Executives
E. #AskForce on Twitter and the Success Community
Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well. How should the Salesforce Admin do this?
A. Include the partner profile as a member of the Community for customers.
B. Create Partner users as members in the Customer Community and send login details to the users
C. Add the Customer community to the Partner Community user profile
D. Select the Enable Customer Community user option in the Partner contact in Salesforce
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