Salesforce Salesforce Certifications COMMUNITY-CLOUD-CONSULTANT Questions & Answers

• Question 61:

  Universal Containers has a customer Community in Europe and plans to roll out as separate Community for their US customers. They have separate profiles for the US, Europe, and Asia customers.

  How can the Salesforce Admin limit the membership of this new community to US customers?

  Select one or more of the following:

  A. Add US users to the community sharing set

  B. Add each US customer as a Community member from the contact record

  C. Add the US customer public group to the Community as members of the Community

  D. Add only US customer profiles as Community members

  Correct Answer: D

• Question 62:

  Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers

  Select one or more of the following:

  A. Salesforce Essentials and Customer Community

  B. Enterprise Edition and Customer Community Plus

  C. Professional Edition and Customer Community Plus

  D. Unlimited Edition and Customer Community

  E. Enterprise Edition and Customer Community

  Correct Answer: BDE

• Question 63:

  A Community has two types of users:

  -External users who can belong to multiple Communities.

  -Internal users who belong to one or more Communities.

  Which two features allows both user groups to navigate between each Community? Choose 2 answers.

  A. Mobile Administration.

  B. Global Header.

  C. Community URL.

  D. Appending "/one/one.app" to the Community URL.

  Correct Answer: BC

• Question 64:

  Northern Trail Outfitters launched a Lightning Community for its partners. Partners need to see list of Opportunities when they log in to the Community. What should the Salesforce Administrator do to fulfil this request?

  Select one or more of the following:

  A. Configure Opportunity as the default landing page in Community Settings

  B. Enable the Opportunity page as the landing page in Community Builder

  C. Set the Opportunity object page as the landing page in Community Builder

  D. Add the List View Lightning Component to the Home Page

  Correct Answer: D

• Question 65:

  Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. What steps would an administrator take to do this?

  A. Add the Member Profile to the Community

  B. Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User

  C. Add the Member Profile to the Community then Navigate to the Account record and enable Contact access to the Community

  D. Navigate to the Contact Record and Enable the Contact as a Community User

  Correct Answer: B

• Question 66:

  You want to make sure that you drive adoption, monitor engagement, and build a vibrant community. What should an Administrator do to achieve this?

  A. Build up a network of brand ambassadors and make them moderators in your community

  B. Develop a lightning component that runs frequent promotions

  C. Install the Communities Reports and Dashboards package from the AppExchange

  D. Develop Reports and Dashboards built of the Network Object to understand insights from your communit

  E. Ensure that you have community promotions built into your Journey Builder on Marketing Cloud

  Correct Answer: C

• Question 67:

  Universal Containers has a multi -layered distribution structure. The Main Distributors in each geography work with Regional Distributors to sell and service customers in the region. Universal Containers plans to roll out a Community with the following capabilities:

  Main Distributors and Regional Distributors are considered Partner accounts in Salesforce. Main Distributors can communicate with other Main Distributors. Regional Distributors can communicate with other Regional Distributors who are managed by the same Main Distributor, but NOT with other Regional Distributors.

  How should the Salesforce Admin build a Community to meet the requirements?

  A. Allow Main Distributors to be members of two Communities: one for Main Distributors and one for the Regional Distributors that they manage

  B. Build one Community using the Napili template for Main Distributors and Regional Distributors. Disable Community user visibility and allow portal user visibility

  C. Create a Community for each Main Distributor. Allow Regional Distributors to log in to the Community

  D. Build one Community for each Regional Distributor and one for Main Distributors

  Correct Answer: C

• Question 68:

  Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this?

  A. Aloha

  B. Napili

  C. Kokua

  D. Koa

  E. None of the above

  Correct Answer: A

• Question 69:

  Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?

  A. Use Google Analytics to generate the adoption report

  B. Install the Salesforce Community Management AppExchange package

  C. Install the Wave dashboards for Communities

  D. Use Data Loader to download the user data to generate a pivot table in Excel

  Correct Answer: B

• Question 70:

  A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their customer Community. There are 18 separate keyword criteria for this community. How many rules are required to accommodate all of the criteria?

  A. 5

  B. 6

  C. 8

  D. 18

  Correct Answer: D