Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 91:

  At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.

  What is the best permission set{s) a consultant should recommend assigning to NTO agents?

  A. Dispatcher

  B. Agent and Resource

  C. Agent

  D. Mobile, Agent, and Resource

  Correct Answer: D

• Question 92:

  Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set. Which two permission sets should give a user access to the Crew Management tool? Choose 2 answers

  A. FSL Agent Permissions

  B. FSL Dispatcher Permissions

  C. FSL Admin Permissions

  D. FSL Resource Permissions

  Correct Answer: BC

• Question 93:

  Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation. Which licensing will be required for the Field Service Schedule Optimization user?

  A. Resource License

  B. Salesforce License

  C. Dispatcher License

  D. Scheduling License

  Correct Answer: C

• Question 94:

  Universal Containers provides maintenance and emergency services to its customers.

  Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.

  Which feature should the Consultant use to reduce travel time and increase Technician productivity?

  A. Reschedule Appointment

  B. Fill-in Schedule

  C. Resource Schedule Optimization

  D. Fix Overlaps

  Correct Answer: C

• Question 95:

  Universal Containers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose 2 answers

  A. Salesforce browser-based application

  B. Salesforce Field Service mobile application

  C. Custom mobile application

  D. Salesforce mobile application

  Correct Answer: AB

• Question 96:

  To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose 2 answers

  A. Work Order

  B. Return Order

  C. Product Transfer

  D. Product Receipt

  Correct Answer: BD

• Question 97:

  Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to the existing status flow. Which two configurations should the Consultant set up to meet this requirement? Choose 2 answers

  A. Add the Status Transitions to the Technicians' Profile.

  B. Add new Status to the Service Appointment.

  C. Add new status to Status Transitions.

  D. Add new Status to the Case.

  Correct Answer: AB

• Question 98:

  Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work. Which two approaches should a Consultant recommend to accurately track these visits? Choose 2 answers

  A. Create a new Work Order and Service Appointment.

  B. Reschedule the Work Order for the new date.

  C. Reschedule the Service Appointment for the new date.

  D. Create a new Service Appointment on the original Work Order.

  Correct Answer: CD

• Question 99:

  Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.

  What should a Consultant leverage to ensure the right data is captured from the Salesforce Field Service mobile app?

  A. Quick Actions that launch a Flaw on Cases, Work Orders and Service Appointments with required fields.

  B. Process Builder on Case to update the Service Appointment and Work Order.

  C. Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.

  D. Lightning Component with required fields to update the Case, Work Order and Service Appointment.

  Correct Answer: C

• Question 100:

  Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible. What should the consultant recommend to meet this requirement?

  A. Designate a Skill-based resource to the Work Order.

  B. Assign a Preferred status Resource Preference to the Account.

  C. Configure an account preference on the Service Resource record.

  D. Include the Required Resource work type in Scheduling Policies.

  Correct Answer: D