Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 111:

  Universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.

  How should the consultant make this requirement?

  A. Create a work rule with two required skills

  B. Create a two-service crew

  C. Create a crew with two technicians

  D. Create two service appointment

  Correct Answer: C

• Question 112:

  Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.

  How should a Consultant assign Service Appointments to the Polygon?

  A. Set the Polygon Assignment Policy to the Highest Level.

  B. Set the Territory Assignment Policy to the Highest Level.

  C. Set the Territory Assignment Policy to the Lowest Level.

  D. Set the Polygon Assignment Policy to the Lowest Level.

  Correct Answer: C

• Question 113:

  Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.

  What should a Consultant recommend?

  A. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.

  B. Create an Approval Process from the Service Appointment for the customer's Authorization.

  C. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.

  D. Create a custom text field to capture the customer's signature on Salesforce mobile app.

  Correct Answer: C

• Question 114:

  Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

  A. Company style sheets

  B. Company colors

  C. Company logo

  D. Company address

  Correct Answer: B

• Question 115:

  Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed.

  How should the consultant meet the requirements utilizing the standard field service lightning data model?

  A. Create work order line item, each with its own child service appointment

  B. Create a multiple service appointment, each with its own child task records

  C. Create a multiple service appointment each with its own child work order line item

  D. Create a custom object records, each with its own child service appointment

  Correct Answer: A

• Question 116:

  Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

  A. Managing page layouts and milestone trackers can be done in salesforce1.

  B. Creating Entitlements for Cases and Work Orders must be separated.

  C. Managing page layouts and validation rules can be done in Salesforce Lightning.

  D. Creating Entitlements for Work Orders requires Lightning to be enabled.

  Correct Answer: B

• Question 117:

  Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.

  How should a Consultant configure Salesforce Field Service to track the work performed?

  A. Create a Work Order and Work Order Line Item for each Asset being serviced.

  B. Create a Work Type to automatically create relevant line items for each Asset.

  C. Create a Work Type and Work Order for each Asset being serviced.

  D. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

  Correct Answer: A

• Question 118:

  Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.

  Which license types and quantities should the consultant recommend?

  A. 100 contractors 100 contractors

  B. 25 contractors 75 contractors 25 contractors

  C. 25 contractors 100 contractors

  Correct Answer: C

• Question 119:

  Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

  A. Proactively adjust Service Contracts.

  B. More accurately assign Work Orders based on skills.

  C. Proactively adjust to address demand fluctuations.

  D. More consistently meet customer response times.

  Correct Answer: BC

• Question 120:

  A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.

  Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

  A. Create a new user territory associated with the Service Territory and dispatcher.

  B. Configure and run the User Territory Sharing Job in Field Service Settings.

  C. Assign a new user territory and add each of the assigned service resources.

  D. Add the resources assigned to the Service Territory's Member related list.

  Correct Answer: AB