Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 81:

  Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

  A. Work Order Line Items require a Case for the field technician to perform the work.

  B. All Work Order Line items inherit the required Skills for the associated Asset.

  C. Work Order Line Items require a Service Appointment for a field technician to perform the work.

  D. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

  Correct Answer: C

• Question 82:

  Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

  A. Add the Work Order Quick Action on the Case.

  B. Use Work Types to achieve pre-defined templates.

  C. Add the Work Order Quick Action on the Account.

  D. Use Record Types to achieve pre-defined templates.

  Correct Answer: AB

• Question 83:

  What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

  A. Service Objectives and Work Types

  B. Service Objectives and Work Rules

  C. Service Levels and Work Rules

  D. Service Contracts and Service Levels.

  Correct Answer: B

• Question 84:

  Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working?

  A. Technician hours at client location.

  B. Technician work orders completed

  C. Technician hours traveling

  D. Technician hours per day.

  Correct Answer: AD

• Question 85:

  Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?

  A. Configure a new Service Level for immediate assignment.

  B. Postpone all lower-priority jobs and extend Due Dates.

  C. Manually flag Service Appointments as "In Jeopardy" due to weather.

  D. Configure Emergency Policy and use the Emergency Wizard.

  Correct Answer: D

• Question 86:

  Optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the

  issue.

  The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.

  Which two conditions should make the consultant consider setting the optimizer too high?

  Choose 2 answers

  A. The scheduling policy used field is blank

  B. The scheduling policy is producing too many candidates that qualify for each service appointment

  C. Most service appointment have the same priority

  D. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.

  Correct Answer: BC

• Question 87:

  An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked. What should the Consultant leverage to meet this requirement?

  A. Maintenance Plan

  B. Product Item

  C. Entitlement Plan

  D. Assets

  Correct Answer: B

• Question 88:

  What are the two benefits of using field service lightning apps instead of Salesforce mobile apps? Choose 2 answers

  A. Agents view of upcoming service appointment

  B. Offline access to flow

  C. Native customer signature capture

  D. Customized navigation menu

  Correct Answer: BC

• Question 89:

  Universal containers just started its field service implementation and is configuring service territories and locations. Need to be associated to territories. In which two ways should the consultant show this relationship? Choose 2 answers

  A. add the service territory location related list on the location page layout

  B. create the service territory location as a location lookup field.

  C. add the service territory location related list on the service territory page layout

  D. create the service territory location as a service territory lookup field.

  Correct Answer: AC

• Question 90:

  When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance. Which steps are needed to configure the signature capture?

  A. Create relevant Signature Types and add Signature Blocks to the Service Report Template.

  B. Create two Service Reports and add one Signature Block to each Report.

  C. Create a Flow that adds two Signature Blocks when the Service Report Is generated.

  D. Create two custom fields for the Service Appointment and use Flows to capture each signature.

  Correct Answer: A