Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 131:

  Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

  A. Adjust Scheduling Policy

  B. Knowledge Base

  C. Customer Entitlements

  D. Dispatching

  E. Scheduling

  Correct Answer: ABD

• Question 132:

  Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

  A. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.

  B. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.

  C. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.

  D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.

  Correct Answer: C

• Question 133:

  universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used.

  Which three data elements should a consultant recommend tracking to support this requirement?

  Choose 3 answers

  A. Products required

  B. Inventory

  C. Mobile locations

  D. Warehouse locations

  E. Product consumed

  Correct Answer: ACE

• Question 134:

  Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

  A. Assign Contractor 2 as an excluded Resource.

  B. Assign Contractor 1 and 2 different capacities for repair work.

  C. Assign Contractor 1 as a Preferred Resource.

  D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

  Correct Answer: D

• Question 135:

  Universal containers have a call center that responds to requests from customers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking appointments.

  Which permission set license should be assigned to the call center agents?

  A. FSL dispatcher license

  B. FSL agent license

  C. FSL admin license

  D. FSL resource license

  Correct Answer: B

• Question 136:

  Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

  A. Scheduled start, scheduled end

  B. Actual start, actual end

  C. Earliest start permitted, due date

  D. Arrival window start, arrival window end

  Correct Answer: C

• Question 137:

  Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.

  How should the Consultant use Complex Work to meet this requirement?

  A. Define Same Resource and Same Start dependencies.

  B. Define Start After Finish and Same Day dependencies.

  C. Define a Start After Finish dependency.

  D. Define a Same Start dependency.

  Correct Answer: B

• Question 138:

  Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

  A. Barcode

  B. Formula

  C. Text

  D. Number

  Correct Answer: C

• Question 139:

  Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.

  Which two items should the Consultant recommend to meet the requirement? Choose 2 answers

  A. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "scheduled."

  B. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to "None."

  C. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services.

  D. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.

  Correct Answer: BD

• Question 140:

  Which two configurations can companies add to brand the Field Service mobile app?

  A. Company logo

  B. Company Colors

  C. Company style sheets

  D. Company address

  Correct Answer: B