Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 121:

  Universal Containers wants to process mobile payments. How can this requirement be met?

  A. Attach a picture of the credit card

  B. Add a custom filed to store the credit card number

  C. Create a custom payments object

  D. Install an AppExchange package.

  Correct Answer: D

• Question 122:

  Northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.

  When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?

  Choose 2 answers

  A. scheduled end

  B. arrival window starts

  C. arrival window end

  D. scheduled start

  Correct Answer: BD

• Question 123:

  A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

  A. Open a Case and inform Customer of weekend service pricing.

  B. Open a Case and send email with new Service Offerings.

  C. Open a Case and a renewal Opportunity for the Sales team.

  D. Open a Case and create a Work Order for the Dispatch Team.

  Correct Answer: AB

• Question 124:

  Northern trail outfitters (N T O) wants to automatically dispatch a technician's next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.

  What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

  A. Create an apex trigger.

  B. Build a workflow rule.

  C. Configure an auto dispatch schedule job.

  D. Enable drip feed dispatch.

  Correct Answer: D

• Question 125:

  Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.

  Which steps technicians follow to report that a substitute asset is installed?

  A. Mark installed asset as "shipped" - create a new product - relate the product to the asset

  B. Mark installed asset as "obsolete"- create a new product - related the product to asset

  C. Mark installed asset as "shipped" - create new assets - create a new asset of relationships type = "shipment"

  D. Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"

  Correct Answer: D

• Question 126:

  Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

  A. Create a Process Builder to generate a report.

  B. Create a custom report.

  C. Use the standard Service Report

  D. Use the standard Work Order email template.

  Correct Answer: C

• Question 127:

  Universal container provides multiple service types (i.e installation, maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.

  Which two configurations should a consultant implement to meet the requirements?

  A. Use work type with required skills

  B. Assign the appropriate skill to resource

  C. Select the relevant work type for each resource

  D. Create a multiple work order line per service

  Correct Answer: AB

• Question 128:

  Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

  A. Attachments on Cases.

  B. Knowledge Base on Cases.

  C. Custom Links on Work Orders.

  D. Knowledge Base on Work Orders.

  Correct Answer: D

• Question 129:

  Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed

  How should the Consultant use complex work to meet this requirement?

  A. Define start after finish and same day dependencies

  B. Define a same start dependency

  C. Define same resource and start dependencies

  D. Define start after finish dependencies

  Correct Answer: A

• Question 130:

  Universal container provides maintenance and emergency services to its customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete.

  Which features should a consultant use to reduce and increase technician productivity?

  A. Resource schedule optimization

  B. Reschedule appointment

  C. Fix overlaps

  D. Fall in schedule

  Correct Answer: A