Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 141:

  Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?

  A. Required Resource

  B. Match Field

  C. Resource Availability

  D. Extended Match

  Correct Answer: D

• Question 142:

  A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.

  What should the Consultant recommend to meet this requirement?

  A. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

  B. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

  C. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

  D. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

  Correct Answer: B

• Question 143:

  universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site.

  Which two maintenance plan settings should the consultant recommend?

  Choose 2 answers

  A. Service appointment generation method - one service appointment per work order line item

  B. Work order generation method - one work order line item per asset

  C. Service appointment generation method - one service appointment per work order

  D. Work order generation method - one work order per asset

  Correct Answer: BC

• Question 144:

  Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.

  Which steps should the consultant take to meet these requirements?

  A. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician

  B. Create permission sets and assign the field service lightning admin permission set to service resources.

  C. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.

  D. Create permission sets and assign the field service lightning mobile permission set to service resources.

  Correct Answer: A

• Question 145:

  Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

  A. Assets and Entitlements.

  B. Assets and Service Contracts.

  C. Accounts and Service Contracts.

  D. Accounts and Assets

  Correct Answer: A

• Question 146:

  A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

  A. Drag and drop the Service Appointments to other available Resources and run Optimization.

  B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.

  C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.

  D. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

  Correct Answer: A

• Question 147:

  Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

  A. Soft Boundaries

  B. Customer First

  C. High Intensity

  D. Emergency Policy

  Correct Answer: AB

• Question 148:

  Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.

  Which steps should the Consultant take to meet these requirements?

  A. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

  B. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

  C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

  D. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

  Correct Answer: C

• Question 149:

  Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

  A. Create a Quick Action that will create a new Service Appointment record.

  B. Create a Visualforce page that will create a new Work Order record.

  C. Create a Quick Action that will create a new Work Order record.

  D. Create a Visualforce page that will create a new Service Appointment record.

  Correct Answer: A

• Question 150:

  Which three factors should the consultant consider when recommending a routing option?

  Choose 3 answers

  A. Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres

  B. Multiday work schedule only aerial routing.

  C. Street level routing incorporates Google map api and run faster than aerial routing

  D. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres

  E. Aerial routing computes the shortest distance between two locations based on a straight-line route

  Correct Answer: BDE