Universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit.
Which data model should the consultant recommend to the universal container?
A. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
B. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
C. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit
D. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer.
Which process should the consultant use to meet the requirements?
A. Add the resources as a required resource on the contact
B. Add the resources as a required resource on the work order
C. Add the resources as a required resource on the asset
D. Add the resources as a required resource on the account
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers
A. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
B. Select a Service Appointment from the list and press the "Schedule" action.
C. Select multiple Service Appointments from the list and bulk schedule them.
D. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
E. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."
Universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.
How should a consultant configure this using a single work order?
A. Create a new work order line item for each site visit.
B. Create a new product consumed for each site visit.
C. Create a new child work order for each site visit.
D. Create a new service appointment for each site visit.
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and
adjust their van stock.
Where should the technician record this information?
A. The Product Item Transactions Related List on the Product Item
B. The Work Order Line Item associated with the completed Work Order
C. The Products Consumed section on the Work Order
D. The Product Request Line Item associated with the Product
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?
A. Set the Geolocation Update Frequency field to zero for contractors.
B. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.
C. Uncheck the Geocoding field on the Contractor's profile.
D. A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?
A. Link rules to Relevance Groups.
B. Assign a high efficiency score.
C. Check 'Keep These Appointments Scheduled'.
D. Include a Match Fields work rule.
Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?
A. Use Workflow to close the Case when all Work Orders are closed.
B. Use Process Builder to close the Case when all Work Orders are closed.
C. Use Workflow to close the Case when the Work Order is dispatched.
D. Use Process Builder to close the Case when the Work Order is created.
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers
A. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
B. Create the work skills using Setup. Manually assign the skills to Service Resources.
C. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
D. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
A. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
B. Each Asset will have a Service Appointment that will represent the work needed for each machine.
C. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only Salesforce exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your FIELD-SERVICE-CONSULTANT exam preparations and Salesforce certification application, do not hesitate to visit our Vcedump.com to find your solutions here.