Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 211:

  Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

  A. Train Technicians to use Duplicate Work Order feature.

  B. Launch the Work Order Standardization Wizard.

  C. Create a standard set of Work Order Line Items.

  D. Create Work Types for use on Work Orders

  Correct Answer: D

• Question 212:

  Universal container want to track technician van stock and consigned products.

  How can this will be accomplished using the field service lightning standard object model?

  A. Service resources will track van stock. Location will track time and customer sites

  B. Location will track van stock. Account will track consigned products

  C. Service resources will track van stock. Products consumed will track item at customer's site

  D. Location will track van stock and items at customer's site

  Correct Answer: B

• Question 213:

  Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.

  Which two configurations should a consultant implement to meet this requirement?

  Choose 2 answer

  A. Assign the appropriate skills to resources.

  B. Use work types with required skills.

  C. Select the relevant work types for each resource.

  D. Create multiple work order line items per service.

  Correct Answer: AB

• Question 214:

  Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

  A. Service Due Date

  B. Customer Working Hours

  C. Customer Entitlement

  D. Service Urgency

  Correct Answer: C

• Question 215:

  Which work rule should a field service lightning consultant use to assign service resources based on related object records?

  A. resource availability

  B. extended match

  C. match field

  D. required resources

  Correct Answer: B

• Question 216:

  Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

  A. Customer Communities Plus

  B. Chatter Files Connect

  C. Chatter Customer Groups

  D. Partner Communities

  E. Customer Communities

  Correct Answer: ADE

• Question 217:

  The org-wide default sharing for a service appointment is set to be private.

  If service appointment is cancelled, which users will have visibility to record?

  A. Assigned resources, owner of service appointment and member of user territory

  B. Assigned resources, owners of service appointment and member of service territory

  C. Owner of service appointment and member of service territory

  D. Owner of service appointment and member of user territory

  Correct Answer: D

• Question 218:

  In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers

  A. Google Traffic Data

  B. Resource's Home Base

  C. Service Appointments

  D. Resource's Travel Speed

  E. Service Appointment Dependencies

  Correct Answer: ABC

• Question 219:

  Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work.

  In which two ways can UC achieve this?

  Choose 2 answers

  A. Leverage the match skills work rule when scheduling appointments

  B. Create skills that relate to qualifications from setup and assign them to a service resource

  C. Leverage the match skills scheduling policy when scheduling appointments

  D. Create skills that relate to qualifications from the skills tab end assign them to a service resource

  Correct Answer: AB

• Question 220:

  Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

  A. Add the allowed Status Transitions in Field Service Settings.

  B. Add new Status to the Work Order

  C. Add the Status Transitions to the Technicians' Profile.

  D. Add new Status to the Service Appointment.

  Correct Answer: CD