An extreme whether situation impacts both the volume of work and number of available resources at universal container. Which approach should a consultant recommend to realign available resources with open work?
A. Resource Schedule optimization
B. Global optimization
C. Emergency scheduling
D. Customer first scheduling
Which two considerations impact the scheduled time frame of multi-day work? Choose 2 answers
A. Assigned resource
B. Homebase travel
C. Resource skill level
D. Break duration
A Dispatcher is notified of a local power outage. All service appointments in the affected area must be rescheduled to a different day. How should the dispatcher update the service appointments?
A. Create a map polygon of the affected area to select service appointments for rescheduling.
B. Create a report to identify service appointments in the area and notify service resources.
C. Push reschedule notifications to service resources using the field service lightning mobile app.
D. Configure a new scheduling policy to change service appointments.
Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC
also wants the scheduling policy to look at the resources secondary services territory.
Which two scheduling policy changes should a consultant recommend?
Choose 2 answers
A. Includes the match territory work rule
B. Remove the match territory work rule
C. Select working location enable primary on the working territories work rule
D. Deselect working location primary on the working territories work rule
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?
A. Accounts and Assets
B. Contacts and Service Contracts
C. Accounts and Service Contracts
D. Contracts and Assets
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers'7
A. Field Service Lightning Admin Permissions
B. Field Service Lightning Mobile License
C. Field Service Lightning Standard Permissions
D. Field Service Lightning Scheduling License
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
A. Reduced Work Orders per Shift.
B. Reduced Overtime per Work Order.
C. Reduced Travel Time per Work Order.
D. Reduced Absences per Employee.
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
A. Create a recurring Service Appointment.
B. Use the Resource Availability Rule.
C. Use appropriate Resource Operating Hours.
D. Create Resource Absences every day.
Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?
A. Add the CSAT Visualforce page to the Work Order.
B. Install the Survey Snap-in for CSAT capture.
C. Install an AppExchange Package.
D. Enable the CSAT Quick Action for Work Orders.
Universal containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the consultant configure to meet this requirement?
A. Preferred resource
B. Required resource
C. Technicians with required skill
D. Service crew
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