Time sheet entries can be associated to which two objects? Choose 2 answer
A. Work order line item
B. assigned resources
C. Service resource
D. Work order
An inventory manager at universal containers wants to better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked.
What should the consultant leverage to meet this requirement?
A. Assets
B. entertainment plan
C. product item
D. maintenance plan
Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.
How should the Consultant meet this requirement?
A. Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.
B. Create a Quick Action to create a Work Order Line Item. Add a Quick Action to the Work Order Layout.
C. Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.
D. Add the Work Order related list to the account to allow creation of additional line items.
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
A. Create a quick action on the work order to search the Knowledge base.
B. Attach the relevant articles to the work order or work order line items.
C. Update the Service Appointment page layout to include the Articles related list.
D. Add the Knowledge Lightning component to the Field Service mobile app.
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?
A. Minimum grade, default operating hour
B. Estimated travel time, minimize travel
C. Travel speed unit, actual travel time
D. Street level routing, Default travel speed
Universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks.
How should a consultant configure field service lightning to support this service
A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
B. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
C. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
D. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work
A Consultant is helping Universal Containers define its mobile approach.
Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?
A. Support service processes with custom Lightning Components
B. Visibility of Technicians with geolocation tracking
C. Access to Lightning Knowledge articles
D. Manage mobile fields available through configuration
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
A. F5L Dispatcher License
B. FSL Resource License
C. FSL Admin License
D. FSL Agent License
Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.
What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer
A. Auto-generate work orders with a 14-day Generation timeframe.
B. Associate a required skill called site visit to a maintenance plan.
C. Auto-generate work orders with a 14-day Generation horizon.
D. Associate a work type called site visit to a maintenance plan.
Some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them.
How should a consultant provide access to FSL mobile app?
A. Assign a permission set
B. Modify the user profile
C. Update the public group membership
D. Modify the user record
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