Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 241:

  Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

  A. Work Order Record Types for Break-fix, Install, and Inspection.

  B. Work Type Line Items for Install, Break-fix, and Inspections.

  C. Work Types and Skill Requirements for Install, Break-fix, and Inspections.

  D. Work Order custom fields to define Install, Break-fix, and Inspections.

  Correct Answer: C

• Question 242:

  Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.

  What Price Book structure is recommended?

  A. Utilize a custom Price Book specific to each country.

  B. Utilize the standard Price Book with pricing rules applied.

  C. Utilize a custom Price Book with pricing rules applied.

  D. Utilize a standard Price Book specific to each country.

  Correct Answer: A

• Question 243:

  Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

  A. Add all other Resources as Excluded Resources.

  B. Add the Resource as a Required Resource.

  C. Add the Resource as a Preferred Resource.

  D. Add the Account as one of the Resource Skills.

  Correct Answer: C

• Question 244:

  Technician often need to generate reports in customer language. Which configuration should the consultant recommend to meet the requirements?

  A. Update the language of the current user

  B. Update the default language of the organization

  C. Add the language field to the contact page layouts

  D. Add the service report language field to the work order page layout

  Correct Answer: D

• Question 245:

  When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.

  Which process should the Consultant use to meet this requirement?

  A. Add the Resource as a Required Resource on the Contact.

  B. Add the Resource as a Required Resource on the Account.

  C. Add the Resource as a Preferred Resource on the Work Order.

  D. Add the Resource as a Preferred Resource on the Asset.

  Correct Answer: B

• Question 246:

  Universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.

  What should a consultant utilize to meet this requirement?

  A. Work order record types

  B. Entitlements

  C. Work types

  D. Entitlement templates

  Correct Answer: C

• Question 247:

  Universal container is implementing work order management to better the support its clients.

  Choose 2 answers

  A. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order

  B. Create the work skill using setup. Manually assign the skills to service resources

  C. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type

  D. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup

  Correct Answer: BD

• Question 248:

  Upon arrival for the service appointment, technician report a team of people is required to resolve the issue.

  How can the dispatcher ensure the required resources are assign to the issue?

  A. Create a new work order and assign a crew

  B. Create a new service appointment and assign to crew

  C. Assign the existing service appointment to the crew

  D. Assign the existing work order to crew

  Correct Answer: C

• Question 249:

  Universal Containers plans to implement Crew Management to better support its clients.

  Which area does the Consultant need to consider as part of the recommendation'

  A. The Preferred Resource service objective is ignored for active Crew Members.

  B. Capacity-based scheduling is supported for Service Crews.

  C. A service resource can only be a member of a single Crew.

  D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

  Correct Answer: C

• Question 250:

  Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

  A. First time fix rate: The percentage of on-site service requests resolved on the first visit.

  B. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

  C. Average time to repair: The average time required to repair or install as asset.

  D. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

  Correct Answer: B