Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 221:

  Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

  A. User Territory

  B. Service Territory Member

  C. Service Territory

  D. Work Order

  Correct Answer: A

• Question 222:

  The dispatcher at universal containers wants wants to schedule service appointment from the dispatch console while taking the scheduling policy into consideration

  Which three options are available to dispatchers?

  A. Select the service appointment from the list, user the "change status" action and "dispatch"

  B. Select the service appointment from the list and the "schedule" action

  C. Select multiple service appointment from the list and bulk schedule them

  D. Select a service appointment from the list, use the "candidates" action, and select the best time slot

  E. Select a service appointment from the list, use the "edit" action and allocate the Resources

  Correct Answer: BCD

• Question 223:

  Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?

  A. Utilize lifecycle Object tracking on Assets.

  B. Utilize Field History Tracing on Assets.

  C. Utilize custom fields for change tracking on Assets.

  D. Utilize a Work Order related list on Assets.

  Correct Answer: B

• Question 224:

  Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

  A. Products Required for Service Resources

  B. Products Required for Service Appointments

  C. Products Required for Work Order Line Items

  D. Products Required for Work Orders

  Correct Answer: CD

• Question 225:

  Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers

  A. Assets

  B. Product Templates

  C. Work Types

  D. Service Report Templates

  Correct Answer: CD

• Question 226:

  Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

  A. Create a Capacity-based Resource and delete that Resource after three weeks.

  B. Create a Resource and give them 24-hour availability for the next three weeks.

  C. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

  D. Create a Capacity-based Resource and give them Capacity for the next three weeks.

  Correct Answer: D

• Question 227:

  Universal container want to offer customers a maintenance plan that provides 12 monthly checkups the customer will call to schedule each visit.

  How should consultant configure the maintenance plan to meet the requirements

  A. Set frequency to 1 month; generation time frame 0; Check auto generate work order

  B. Set frequency to 1 month; generation time frame 0; uncheck auto generate work order

  C. Set frequency to 1 month; generation time frame 12; uncheck auto generate work order

  D. Set frequency to 1 month; generation time frame 12; Check auto generate work orderc

  Correct Answer: B

• Question 228:

  One of the products sold by Universal Containers requires quarterly service appointments.

  Which feature should a Consultant use to meet this requirement?

  A. Define a repeating Work Type.

  B. Implement Path for Work Orders.

  C. Build a Process for Service Appointments.

  D. Configure a Maintenance Plan.

  Correct Answer: D

• Question 229:

  Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.

  What are two ways a Consultant can configure Maintenance Plans to meet the requirement?

  Choose 2 answers

  A. Auto-generate Work Orders with a 14 day Generation Timeframe.

  B. Auto-generate Work Orders with a 14 day Generation Horizon.

  C. Associate a Work Type called Site Visit to a Maintenance Plan.

  D. Associate a Required Skill called Site Visit to a Maintenance Plan.

  Correct Answer: BC

• Question 230:

  Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?

  A. Assign Permission Sets that allow Status Transitions.

  B. Allow Status Transitions based on Role.

  C. Limit Status Transitions based on Profile.

  D. Configure Status Transitions based on Resource Type.

  Correct Answer: C