Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 291:

  AW Computing uses a private record access model in the sales, support, and field service organizations.

  How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

  A. Create a user territory for the technicians' primary and secondary territories.

  B. Create a process to change the owner of the service appointment to the assigned technician.

  C. Enable the sharing features in the Field Service settings in the Setup menu.

  D. Configure a sharing rule to share dispatched service appointments with the assigned resource.

  Correct Answer: A

• Question 292:

  Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.

  What should a Consultant recommend to accurately record the required work?

  A. Service Appointments and Service Appointment Line Items

  B. Work Orders with Products Consumed

  C. Work Orders with Work Order Line Items

  D. Work Orders with Service Appointments

  Correct Answer: C

• Question 293:

  Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?

  A. Create an Entitlement Template on the Product.

  B. Create a Workflow Rule on the Case.

  C. Create a Milestone on the Product.

  D. Create a Visualforce Page on the Case.

  Correct Answer: C

• Question 294:

  Each container consists of multiple parts that are tracked by assets records.

  Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges.

  How should consultants configure the field service lightning to track the work performed?

  A. Create a work to type automatically create relevant line time for each asset

  B. Create a work order and work order line item for each asset being serviced

  C. Create a work order for all assets being serviced and work order line item for each product consumed

  D. Create a work order for each asset being serviced

  Correct Answer: B

• Question 295:

  A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?

  A. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.

  B. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.

  C. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.

  D. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.

  Correct Answer: A

• Question 296:

  A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account.

  Which two methods should Consultants recommend to ensure the service with each container can be handled independently?

  A. Add each asset to a separate work order line item. Create a service appointment for the work orders.

  B. Add each asset to a separate child work order. Create a service appointment for the parent work order.

  C. Add each asset to a separate work order line item. Create a service appointment for each line items.

  D. Add each asset to a separate work order. Create a service appointment for each work order.

  Correct Answer: CD

• Question 297:

  Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.

  How can the Dispatcher ensure that the required staff is assigned to the project?

  A. Assign the existing Work Order to a Crew.

  B. Assign the existing Service Appointment to a Crew.

  C. Assign the existing Work Order to each staff member.

  D. Create a new Service Appointment and assign a Crew.

  Correct Answer: D

• Question 298:

  When completing a work order in the field, the technician needs to capture two signatures to ensure compliance.

  Which steps are needed to configure the signatures capture?

  A. create two service reports and add one signature block to each

  B. create relevant signature types and add signature blocks to the service report template.

  C. create a flow that adds tow signature blocks when the service report is generated

  D. create two costume fields for the service appointment and use flows to capture each signature

  Correct Answer: B

• Question 299:

  Universal containers has enabled field service lightning and wants to enable milestones for work orders.

  What should a consultant take into consideration?

  A. Creating milestones for work orders requires an entitlement for case.

  B. Creating milestone trackers requires a custom lightning component.

  C. Creating entitlements for work orders requires a custom lightning component.

  D. Creating entitlements for cases and work orders must be separated.

  Correct Answer: D

• Question 300:

  Universal container typically performs installs, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests. What should a consultant implement to assist the dispatch team?

  A. Work type line items for install, break-fix, and inspection

  B. Work order Business process for install, break-fix, and inspection

  C. Work order custom fields to define install, break-fix, and inspection

  D. Work type and skill requirements for install, break-fix, and inspection

  Correct Answer: D