A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
A. Build a report to view Products Consumed on Work Order Line Items.
B. Build a report using the Service Appointment Inventory module.
C. Build a report to view Products Consumed on Work Orders.
D. Build a report using the Work Order inventory module.
E. Build a report to view Inventory Transactions.
An agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?
A. Create one work order for each price book and add work order line items to the appropriate work order based on its price book.
B. Create one work order and override the price on work order line items for products on the preferred price book.
C. Create one work order and add work order line items based on the price book selected on the work type.
D. Create one work order for each price book and use work types to assign the price book to work order line item.
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
A. Create one Service Resource and assign the relevant Permission Set Licenses.
B. Create one Service Resource and assign the Technician and Dispatcher role.
C. Create two Skills records and assign them to the Service Resource record.
D. Create two Service Resources and assign them to the employee.
Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?
A. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.
B. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.
C. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.
D. A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers
A. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
B. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
C. Create custom fields to capture that the Wrap UP Activities have been completed.
D. Create a Workflow to close the Milestone when the Wrap Up is complete.
E. Create a Process Builder to close the Milestone when the Wrap Up is complete.
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers
A. Confirm the Technician's mobile device is online.
B. Review Service Appointment automation.
C. Verify the Dispatcher ran the Service Appointment data Job.
D. Investigate the Work Order lifecycle.
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day.
How should the dispatcher update the service appointment?
A. Create the report to identify the service appointment in the area of notified service resources.
B. Configure a new scheduling policy to change service appointment
C. Push reschedule notifications to service service resource using the field service lightning mobile app
D. Create a map polygon of affected area to select service appointment for rescheduling
Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.
What should the consultant recommend to meet this requirement?
A. Create a custom Gantt action to call an apex class to reschedule appointments.
B. Write a batch apex class to unscheduled low priority work orders.
C. Define a global optimization job to run hourly.
D. Apply the reshuffle action within the Gantt.
Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?
A. Automatically schedule unscheduled services to available Resources.
B. Automatically Dispatch Service Appointments using Drip Feed.
C. Automatically change the status to Dispatched of all Service Appointments.
D. Automatically run Optimization Background Job every hour.
Universal container technicians have 12 mandatory company holidays each calendar year. Technician need view all of their absence records at once.
Which two applications should a consultant recommend to meet this requirement?
Choose 2 answers
A. Salesforce browser-based applications
B. Custom mobile applications
C. Field service lightning mobile applications
D. Salesforce mobile applications
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