Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 61:

  Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.

  Which three data elements should a Consultant recommend tracking to support these requirements?

  Choose 3 answers

  A. Inventory

  B. Warehouse Locations

  C. Products Consumed

  D. Products Required

  E. Mobile Locations

  Correct Answer: CDE

• Question 62:

  Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.

  What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

  A. Create an Apex Trigger.

  B. Build a Workflow Rule.

  C. Enable Drip feed Dispatch.

  D. Configure an Auto Dispatch Scheduled Job.

  Correct Answer: C

• Question 63:

  Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

  A. Change the Work Order with a closed status of "Cancelled."

  B. Change the Work Order with a status of "New."

  C. Re-use the existing Work Order for the follow-up.

  D. Create a child Work Order for the follow-up Work Order.

  Correct Answer: AD

• Question 64:

  Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

  How should the Consultant meet this requirement?

  A. Use the Assets without Products report.

  B. Enable and customize the View Asset Hierarchy action.

  C. Create custom reports and reference the Parent Asset and Root Asset fields.

  D. Use standard reports and reference the Parent Asset and Root Asset fields.

  Correct Answer: C

• Question 65:

  Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

  A. Include the Match Territory Work Rule in the Scheduling Policy.

  B. Mark the Service Territory's Resources as Required on the Service Appointments.

  C. Ensure the Resource's Address is in the same Match Territory as the Service Appointments.

  D. Include the Resource Availability Work Rule in the Scheduling Policy.

  Correct Answer: A

• Question 66:

  Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?

  A. Add additional page to End Section of report.

  B. Add additional field to Address Section of report.

  C. Add additional filed to General Section of report.

  D. Add additional image to Detail Section of report.

  E. Add additional dates in Date Section of report.

  Correct Answer: ACE

• Question 67:

  Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

  A. Log a follow-up task on the Work Order.

  B. Call the Sales Team with the Opportunity.

  C. Create a custom filed on the Work Order.

  D. Create a Quick Action to create the Opportunity.

  Correct Answer: D

• Question 68:

  Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.

  How should a Consultant configure this using a single Work Order'

  A. Create a new Service Appointment for each site visit.

  B. Create a new Child Work Order for each site visit.

  C. Create a new Product Consumed for each site visit.

  D. Create a new Work Order Line Item for each site visit.

  Correct Answer: A

• Question 69:

  Universal Containers' (UC) Technicians often report seeing competitor's assets when on- site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?

  A. Manually create a competitor's Asset Record on the Field Service mobile app.

  B. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.

  C. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.

  D. Use a Macro to create a competitor Asset Record on the Field Service mobile app.

  Correct Answer: B

• Question 70:

  Which two features on the dispatcher console should the consultant use to visualize rules violating service appointments? Choose 2 answers

  A. Gantz

  B. Gantt Map

  C. Appointment List

  D. Color Palettes

  Correct Answer: AC