Salesforce Salesforce Certifications FIELD-SERVICE-CONSULTANT Questions & Answers

• Question 71:

  A technician needs to get replacement part for damaged inventory on them for an upcoming job.

  To which object should the technician add a product request record?

  A. work types

  B. work order

  C. service appointment

  D. service report

  Correct Answer: B

• Question 72:

  The Org-Wide Default sharing for a Service Appointment is set to Private.

  If the Service Appointment is cancelled, which users will have visibility to the record?

  A. Owner of Service Appointment and members of User Territory

  B. Assigned Resources, Owner of Service Appointment and members of User Territory

  C. Assigned Resources, Owner of Service Appointment and members of Service Territory

  D. Owner of Service Appointment and members of Service Territory

  Correct Answer: A

• Question 73:

  Universal Containers wants to track the work that is performed on the customer's install base.

  What object relationship should the Consultant focus on to meet this requirement?

  A. Products to Accounts

  B. Assets to Products

  C. Work Orders to Assets

  D. Work Orders to Products

  Correct Answer: D

• Question 74:

  Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

  A. Use Opportunity Line Items and Price Books to track the price.

  B. Use Products and Price Books to track the price.

  C. Use Assets and Products to track the price.

  D. Use a custom object to model the Work Order pricing and price.

  Correct Answer: C

• Question 75:

  Universal Containers sells products that are made up of serialized components.

  Field Technicians often need to work on a specific component.

  How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?

  A. Use Work Orders and define a hierarchy.

  B. Use Orders and Order Products.

  C. Use Products and Product Families.

  D. Use Assets and define a hierarchy.

  Correct Answer: D

  https://help.salesforce.com/s/articleView?id=sf.assets_def.htmandtype=5

  -Assets have a serial number, purchase date, and other information related to an individual sale.

  - You can create asset hierarchies to represent products with multiple components, and view a tree grid of an asset's hierarchy on its detail page.

• Question 76:

  One of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm

  On which object should a consultant set operating Hours to meet this requirement?

  A. Service territory number

  B. Service territories

  C. Service appointment

  D. Account

  Correct Answer: D

• Question 77:

  Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

  A. Create operating hours for the Service Appointment.

  B. Create operating hours for the Service Resource.

  C. Create operating hours for the Optimization Engine.

  D. Create operating hours for the Service Territory.

  Correct Answer: BD

• Question 78:

  Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.

  What should a Consultant recommend to meet this requirement?

  A. Post to the Service Appointment Chatter feed.

  B. Change the Status field on the Service Appointment.

  C. Adjust the Scheduled End field on the Service Appointment.

  D. Update the In Jeopardy field on the Service Appointment.

  Correct Answer: A

• Question 79:

  Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.

  Which two conditions would make the Consultant consider setting the optimizer to High?

  Choose 2 answers

  A. The Scheduling Policy Used field is blank.

  B. The scheduling policy is producing too many candidates that qualify for each Service Appointment.

  C. Most service appointments have the same priority.

  D. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

  Correct Answer: BC

• Question 80:

  Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

  A. Create 5 Resources with 20 hours available a week.

  B. Create a Resource with 20 hours available a day.

  C. Create 100 Service Appointments with Contractors as Required Resources.

  D. Create a Capacity-based Resource with 100 hours capacity a week.

  Correct Answer: D