Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 1:

  Which two of the following statements are true about Care Teams? (Choose Two)

  A. Care Team Members are optional on a Care Plan.

  B. A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan Template can be applied.

  C. If the Problem and Goal objects use Private Sharing, Care Team Membership provides access to these objects.

  D. Communities must be enabled before External Care Team members can be added.

  Correct Answer: AB

  Explanation: According to the Health Cloud Implementation Guide, two statements that are true about Care Teams are: Care Team Members are optional on a Care Plan. This statement is true because a care plan can be created without any care team members assigned to it. However, adding care team members can help with collaboration and coordinationof care. A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan Template can be applied. This statement is true because a coordinator is required to manage the tasks and goals of a care plan template. A coordinator can beeither an internal or external user who has access to Health Cloud. If the Problem and Goal objects use Private Sharing, Care Team Membership provides access to these objects is not a true statement, as care team membership does not grant access to objectsthat use private sharing. Communities must be enabled before External Care Team members can be added is not a true statement, as external care team members can be added without enabling communities.

• Question 2:

  Which two interoperability standards are support by salesforce to facilitate the exchange of health data? (Choose Two)

  A. EDI ANSI X1- Recall Concept/Remainder 2

  B. FHIR V4( Fast Healthcare interoperability Resources)

  C. The Direct Standard

  D. HL7 V2- Simple Application3 Apply to real word/Analyze / Evaluate(Health Level Seven)

  E. DICOM (Digital Imaging and communications InMedicine

  Correct Answer: BD

  Explanation: FHIR V4 and HL7 V2 are two interoperability standards that are supported by Salesforce to facilitate the exchange of health data32. Option A is incorrect, because EDI ANSI X12 is a standard for exchanging business transactions, not health data. Option C is incorrect, because The Direct Standard is a standard for secure email communication, not health data. Option E is incorrect, because DICOM (Digital Imaging and Communications in Medicine) is a standard for storing and transmitting medical images, not health data.

• Question 3:

  How should a consultant recommend modeling a physician's locations of service, when the physician practices at clinics?

  A. Healthcare Practitioner Facility

  B. Healthcare Provider Relationship

  C. Healthcare Taxonomy

  D. Account Contact Relationship

  Correct Answer: A

  Explanation: The Healthcare Practitioner Facility object is used to model a physician's locations of service, such as clinics or hospitals. It stores information about the facility name, address, phone number, and type.

• Question 4:

  Which three steps should be followed when setting up Intelligent Sales in Health Cloud? (Choose Three)

  A. Customize Visit Execution event object

  B. Customize the vendor product fulfillment flow

  C. Enable Intelligent Sales

  D. Set up permission set for Intelligent Sales

  E. Set Visit Inventory Management to enabled

  Correct Answer: CDE

  Explanation: According to the Salesforce documentation, there are three steps that should be followed when setting up Intelligent Sales in Health Cloud:

  Enable Intelligent Sales: This step allows you to turn on the Intelligent Sales feature in Health Cloud and configure some settings such as default visit duration, visit report template, and visit report email template. Set up permission set for

  Intelligent Sales: This step allows you to assign the appropriate permission sets to users who need access to Intelligent Sales features such as visit management, product catalog, order authorization, and inventorymanagement.

  Set Visit Inventory Management to enabled: This step allows you to enable the inventory management feature in Health Cloud and configure some settings such as default inventory location, default inventory transfer status, and default order

  authorization status.

• Question 5:

  Which of the following capabilities of the provider search would a customer service Agent use to help payers to find the right provider? (Choose Three)

  A. Use Provider search in an authenticated community page

  B. Use provider search in an unauthenticated community page

  C. Control the list of the fields displayed in the search panel and search results

  D. Use custom fields defined in healthcareprovider and healthcare Practitioner Facility entities as part of the search provider.

  E. Use custom fields defined in any entities within the Provider data model in Health cloud as part of the search component.

  Correct Answer: ACD

  Explanation: According to the Salesforcedocumentation, the following capabilities of the provider search would a customer service agent use to help payers find the right provider:

  Control the list of fields displayed in the search panel and search results. The provider search allows customer service agents to customize which fields are displayed in the search panel and search results for different types of providers or

  facilities. This helps them find the most relevant information quickly and easily. Use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of the search provider. The provider search allows customer

  service agents to use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of the search criteria or filters. This helps them narrow down their search results based on specific attributes or preferences.

• Question 6:

  Bloomington Caregivers wants to use patient or member lists for its care coordinators in its current implementation. What is an important consideration when implementing this in Health Cloud?

  A. An administratorcan create an override filter field on the person account.

  B. If a user cannot access a field used in a fitter on a patient or member list, they will not be able to see the list

  C. An administrator can create lists or add records to existing lists fromthe Campaign object

  D. Fitter logic for patient or member lists is controlled by formula fields on records.

  Correct Answer: B

  B is correct because if a user cannot access a field used in a filter on a patient or member list, they will not be able to see the list.This is because the filter criteria are applied to the user's query, and if the user does not have permission to view the field, the query will return no results. To avoid this issue, the administrator should ensure that the user has the appropriate field-level security settings for the fields used in the filter. References: : Manage Your Patient or Member Lists : Control Access to Patient or Member Lists

• Question 7:

  A Health Cloud administrator is working to create an external facing site to allow patients to findproviders within their network. The site is being built by Experience ClouD. The administrator needs to determine what access external users must be granted to allow patients to search and find Providers that fit selected criteriA. Which object do the external user need read access to?

  A. CareProviderFacilitySpeciality

  B. HealthcarePractitionerFacility

  C. CareProviderSearchableField

  D. CareProviderSearchConfig

  Correct Answer: C

  Explanation: According to the Health Cloud Data Model Developer Guide, CareProviderSearchableField is the object that external users need read access to allow patients to search and find providers that fit selected criteria. CareProviderSearchableField is a custom object that defines which fields on the CareProvider object are searchable by external users. CareProvider is a custom object that represents a provider who delivers care or services to patients.

  CareProviderFacilitySpeciality, HealthcarePractitionerFacility, and CareProviderSearchConfig are not objects that external users need read access to for provider search.

• Question 8:

  How Should Members and Patients be represented during the............ Managers as per the Salesforce recommendation?

  A. Leveraging Person Accounts is the recommended approach to .........

  B. Theindividual Data Model may be used to represent members .........

  C. Salesforce recommends using Member Accounts to represent members ......

  D. Leveraging Candidate Accounts are the recommended approach to .........

  Correct Answer: B

  Explanation: The individual Data Model may be used to represent members ......(B) is the recommended approach to represent members and patients during the implementation by Patient Managers as per the Salesforce recommendation. Leveraging Person Accounts is not the recommended approach to .........(A), as Person Accounts are used to represent providers, not members or patients. Salesforce does not recommend using Member Accounts to represent members ......? as Member Accounts are used to represent payer organizations, not members or patients. Leveraging Candidate Accounts are not the recommended approach to .........(D), as Candidate Accounts are used to represent potential members or patients, not existing ones.

• Question 9:

  At Bloomington Caregivers, care coordinators can only view patient records they own in Health Cloud. Moving forward, a small subset of auditors need access.

  What should a consultant do to expand this access?

  A. Create a user access policy with grant permissions.

  B. Update organization-wide default for Account and Contract to Public Read-Only.

  C. Create a restriction rule for the Person Account object.

  D. Create a criteria-based Account sharing rule.

  Correct Answer: D

  Explanation: The consultant shouldcreate a criteria-based Account sharing rule to expand this access. A criteria-based Account sharing rule allows the consultant to share accounts that meet certain criteria with a specific group of users, such as auditors. This way, the auditors can viewpatient records that they do not own in Health Cloud.

• Question 10:

  Which three of the following statements are true about Care Plan Templates? (Choose Three)

  A. When creating a care plan with a template you can unselect tasks so they will not be included.

  B. The sort order of the Task group by Fields can be changed under custom setting task group.

  C. Care plan templates must include at least 1 problem, 1 goal and 1 task.

  D. When creating a care plan with a template you can change the offsets of the tasks.

  E. Care plan templatescan only be used when creating a new care plan.

  Correct Answer: ABC

  Explanation: When creating a care plan with a template you can unselect tasks so they will not be included (A), the sort order of the Task group by Fields can be changed under custom setting task group (B), and care plan templates must include at least 1 problem, 1 goal and 1 task ?are true statements about Care Plan Templates. When creating a care plan with a template you can change the offsets of the tasks (D)is false, as you can only change the offsetsof the tasks when creating a care plan without a template. Care plan templates can only be used when creating a new care plan (E) is false, as you can also use care plan templates when editing an existing care plan.