Salesforce Salesforce Certifications HEALTH-CLOUD-ACCREDITED-PROFESSIONAL Questions & Answers

• Question 41:

  A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.

  How should a consultant conduct discovery to define a workflow for these call center users?

  A. Identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization.

  B. Use work from another project to inform thediscovery, then review it with the IT department.

  C. Build a proof of concept to present to the client and ask them for feedback.

  D. Research industry trends and develop a point of view, then present it to the customer for validation.

  Correct Answer: A

  Explanation: The best way to conduct discovery to define a workflow for the call center users is to identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization. This approach will help the consultant understandthe current state of the process, the pain points and challenges, the goals and expectations, and the potential solutions.

• Question 42:

  A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an existing portal, the patientreceives an email with the new address.

  How should a developer modify the existing Create Appointment Integration Procedure to solve the request?

  A. Remove the Try-Catch.

  B. Build If-Elself logic.

  C. Add a Conditional Block.

  D. Update the Test Condition.

  Correct Answer: C

  Explanation: The developer should add a Conditional Block to the existing Create Appointment Integration Procedure to solve the request. A Conditional Block is a component in OmniStudio that allows the developer to define conditional logic based on inputvalues or variables. A Conditional Block can be used to check if the provider has moved to a new location, and if so, send an email with the new address to the patient.

• Question 43:

  Which is true about choosing a care request type when setting up a new care request record?

  A. Any case record type can be chosen when creating care request.

  B. A care request type cannot be chosen when creating a new care request.

  C. A case record type can be chosen to identify a single care request type for each care request.

  D. Multiple care request types can be chosen for a single care request.

  Correct Answer: C

  Explanation: According to the Salesforce documentation3, when setting up a new care request record, you need to choose a case record type to identify the care request type. The care request type determines what fields and values are available on the care request record. There are four predefined care request types in Health Cloud: Physician Request, Drug Request, Admission Request, and Appeal Request. You can also create custom care request types to suit your business needs3.

• Question 44:

  Which three terms can a Life Sciences company track about a CareProgram using Program Management in Health Cloud? (Choose Three)

  A. The clinical indicators that need to be monitored in the Care Program.

  B. The products that are associated with a given Care Program.

  C. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.

  D. The budget and expense of the company's associated Care Program.

  E. The Plans that enrollees have been engaged in as part of the Care Program.

  Correct Answer: ABE

  Explanation: According to the Salesforce documentation, a life sciences company can track the following terms about a care program using program management in Health Cloud:

  The clinical indicators that need to be monitored in the care program, such as blood pressure, cholesterol level, or weight.

  The products that are associated with a given care program, such as medications, devices, or services.

  The plans that enrollees have been engaged in as part of the care program, such as education plan, adherence plan, or follow-up plan. Therefore, options A, B, and E are correct. Option C is incorrect, because marketing campaigns are not

  tracked by program management in Health Cloud. Option D is incorrect, because budget and expense are not tracked by program management in Health Cloud.

• Question 45:

  Which three steps should the Data Architect take to ensure a successfulmigration from the individual Model to person Accounts? (Choose Three)

  A. Configure your person account record type in the individual Record type Migration

  B. Enable `Individual to Person Account Migration' in custom setting

  C. Ensure Person Accounts isenabled on the org.

  D. Log a case with Salesforce to perform the conversion from the individual Model to Person Accounts.

  E. Use a CSV field a map PersonRecordTypeId to the Person Account Recordtype.......

  Correct Answer: ACE

  Explanation: To migrate from the individual modelto person accounts, you need to do the following steps:

  Enable person accounts on your org.

  Configure your person account record type in the Individual Record Type Migration custom setting.

  Use a CSV file and map PersonRecordTypeId to the person account record type.

• Question 46:

  Which of the standard objects are included in the Care Plan Data Model?

  A. Crae programs,Product,Patients

  B. Life Events

  C. Benifts,Barriers,Provider Education

  D. Case,Problems,Goals,Tasks,Care Plan Templates

  Correct Answer: D

  Explanation: Case, Problems,Goals, Tasks, Care Plan Templates (D) are the standard objects that are included in the Care Plan Data Model. Care programs, Product, Patients (A), Life Events (B), and Benefits, Barriers, Provider Education ? are not standard objects in the Care Plan DataModel.

• Question 47:

  A customer is implementing Intelligent Appointment Management in Health Cloud to eliminateswivel chair to other scheduling systems. Which two connectivity options should a consultant leverage as the scheduling engine? (Choose Two)

  A. Business Rules Engine

  B. Electronic Health Record (EHR) System

  C. Salesforce Scheduler

  D. Scheduler for Industries

  Correct Answer: BC

  Explanation: The two connectivity options that a consultant should leverage as the scheduling engine for Intelligent Appointment Management in Health Cloud are Electronic Health Record (EHR) System and Salesforce Scheduler. An EHR System is an external system that stores and manages clinical data and appointments for patients or members. Salesforce Scheduler is a native Salesforce feature that allows users to schedule appointments with customers or prospects.

• Question 48:

  Which two data exchange standards support clinical data in Health Cloud? (Choose Two)

  A. HL7v2

  B. DICOM 3.0

  C. FHIR R4

  D. SDTMv3.2

  Correct Answer: AC

  HL7v2 and FHIR R4 are two data exchange standards thatsupport clinical data in Health Cloud. HL7v2 is a widely used standard for exchanging healthcare information electronically, such as patient demographics, orders, results, and billing1. FHIR R4 is the latest version of the Fast Healthcare Interoperability Resources standard, which defines a set of resources for representing and sharing healthcare data in a granular and interoperable way2. Health Cloud supports both HL7v2 and FHIR R4 data exchange through its Clinical Data Model, which maps various FHIR resources to Salesforce standard objects3. References:

  1: Review the Data Exchange Standards Unit | Salesforce Trailhead 2: FHIR R4 Support for Better Interoperability - Salesforce 3: Mapping FHIR v4.0 to Salesforce StandardObjects | Salesforce Health ...

• Question 49:

  Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud.

  The call center manager has requested the following changes:

  Birth Date be available in results and as an optional verifier, but no longer required for verification purposes Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier

  What should a consultant do to meet these requirements?

  A. Add two new Identity VerificationProcess Field records for 'Bloomington ID'; one with Field Type set to Result Field and one with Field Type set to Required Verifier Change the Birth Date record with Field Type value Required Verifier to Optional Verifier

  B. Add two new IdentityVerification Process Field records for 'Bloomington ID'. Set the Field Type to Result Field and set the Required field to true. Add the new record to the Lightning component parameters in the identity flow screen in Flow Builder.

  C. Add 'Bloomington ID' tothe picklist choices within the Identity Verification flow and mark it as required. Remove the Birth Date record from the required fields picklist and add Birth Date to the optional verifiers picklist.

  D. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with the Field Type set to Result Field and one with Field Type set to Optional Verifier. Delete the Birth Date record which has the Field Type value Required Verifier.

  Correct Answer: A

  Explanation: To meet the requirements of the call center manager for identity verification, a consultant should do the following: Add two new Identity Verification Process Field records for `Bloomington ID'; one with Field Type set to Result Field and one with Field Type set to Required Verifier: This step allowsthe consultant to add `Bloomington ID' as a custom field on Account to the identity verification process. The Result Field record type makes the field appear in the search results, while the Required Verifier record type makes the field mandatory for verification purposes5. Change the Birth Date record with Field Type value Required Verifier to Optional Verifier: This step allows the consultant to change the status of Birth Date from a required field to an optional field for verification purposes. The Optional Verifier record type makes the field appear in the verification screen, but does not require a match for verification6. Adding `Bloomington ID' to the picklist choices within the Identity Verification flow, removing Birth Date from the required fields picklist, adding Birth Date to the optional verifiers picklist, deleting Birth Date record, or adding new record to Lightning component parameters are not valid steps for this task.

• Question 50:

  Which Three items can be a Life Science company track about a Care Programs using Program Management? (Choose Three)

  A. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.

  B. The budget and Expenses of the company's associate Care Program

  C. The clinical indicatorsthat need to be monitored in the care programs

  D. The products that are associate with a given Care Program

  E. The plans that enrollees have been engaged in as part of the care program

  Correct Answer: ADE

  Explanation: According to the Health Cloud Data Model Developer Guide, Program Management is a feature in Health Cloud that allows life science companies to track and manage care programs that offer products andservices to patients and providers. With Program Management, life science companies can track the following three items about a care program: The multiple marketing campaigns that enrollees are subjected to as part of the care program. This item can be tracked by using the CareProgramEnrolleeCampaign object, which represents a marketing campaign that targets a specific care program enrollee. The products that are associated with a given care program. This item can be tracked by using the CareProgramEnrolleeProduct object, which represents a product or service that is offered to a care program enrollee. The plans that enrollees have been engaged in as part of the care program. This item can be tracked by using the CareProgramEnrolleePlan object, which represents a plan or package that contains one or more products or services for a care program enrollee. The budget and expenses of the company's associated care program is not an item that can be tracked by using Program Management. The clinical indicators thatneed to be monitored in the care programs is not an item that can be tracked by using Program Management.